Solution Engineer

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-PC

Hybrid
This Is Helix. Powered by You.
At
BMC Helix
, we don't do ordinary. We're the
AI-native engine
behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of
curious minds, creative thinkers, and courageous builders
who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform
empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

BMC Software Value and Solution Engineering (VSE) professionals are highly consultative, technical and business experts that deliver the clear vision and strategies required to help customers achieve their de-sired business outcomes and value. The VSE team partners closely with Sales and customers to capture requirements and articulate how BMC's unique and differentiated capabilities can best serve customer needs. This is a highly visible team working with our most successful sales teams to support the most pres-tigious companies around the world.

Join us as a Solution Engineer on our Digital Service Operations Management Presales team As a Solution Engineer in the CoE, you will be at the forefront of driving technical excellence, customer engagement, and innovation across ITOM and ITSM domains. You'll collaborate with cross-functional teams to deliver impactful demos, solution architectures, and enablement strategies that support digital transformation initiatives.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Design and deliver compelling technical demos and presentations tailored to customer use cases.
• Design and conduct POC / POV across ITOM, ITSM, and workflow orchestration platforms.
• Collaborate with sales and product teams to support pre-sales activities, PoCs, and GTM plays.
• Leverage GenAI/AI frameworks to enhance solution capabilities and storytelling.
• Support enablement initiatives including micro-certifications, demo catalogues, and competitive analysis.
• Participate in bootcamps, low-code academies, and LLM-based demo development

To ensure you're set up for success, you will bring the following skillset and experience:

• 7+ years of experience in a Cloud/ITSM Consulting
• Strong understanding of ITOM and ITSM principles and tools.
• Hands-on experience with any cloud platforms (AWS, Azure, GCP) and DevOps practices.
• Basic scripting knowledge (Python, Shell, Bash).
• Exposure to GenAI/LLM technologies (e.g., GPT-4, LangChain, Azure OpenAI).
• Excellent communication and demo delivery skills.
• Ability to work in fast-paced, customer-facing environments

Whilst these are nice to have, our team can help you develop in the following skills:

• Experience with ServiceNow, BMC Helix, or similar platforms
• Familiarity with solution architecture, technical documentation, and sales enablement.
• Prior involvement in bootcamp enablement, demo engineering, or competitive benchmarking.

Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for
impact
. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.

We believe in
trust, transparency, and grit
. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.

Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway
. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,790,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.