Support Engineer 2

1 week ago

Hyderabad, Telangana, India R.S Brothers Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Key Responsibilities:

1. IT Support & Troubleshooting:

  • Act as the escalation point for L1 support and resolve complex IT issues.
  • Provide technical support for desktops, laptops, printers, and peripherals.
  • Troubleshoot hardware faults, OS issues, and software-related problems.
  • Assist users with Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint).
  • Handle user access issues, password resets, and account lockouts.

2. Network & Connectivity Support:

  • Troubleshoot LAN/Wi-Fi connectivity issues, switches, and routers.
  • Identify and resolve network performance issues affecting users.
  • Assist in basic configuration and troubleshooting of network devices.

3. Hardware & Asset Management:

  • Install, configure, and troubleshoot desktop/laptop hardware and peripherals.
  • Perform basic hardware replacements (RAM, SSDs, power supplies, etc.).
  • Maintain inventory of IT assets and assist in procurement.

Coordinate with vendors for hardware repairs and warranty claims.

4. Business Application Support:

  • Provide support for ERP systems, POS applications, and other enterprise tools.
  • Assist in application installations, updates, and troubleshooting errors.
  • Work with vendors for application-related support and issue resolution.

5. Backup & Security Support:

  • Assist in data backup operations and file recovery processes.
  • Support endpoint security, antivirus management, and updates.
  • Follow IT security policies to ensure user compliance with best practices.

6. Learning & Collaboration:

  • Willingness to learn new technologies and improve technical skills.
  • Stay updated with IT trends, new tools, and troubleshooting techniques.
  • Collaborate with team members to resolve issues efficiently and share knowledge.
  • Work as a team player, ensuring smooth coordination with IT staff and end-users.

7. Documentation & Process Improvement:

  • Maintain IT knowledge base with troubleshooting guides and FAQs.
  • Document common issues and resolutions for improving IT response time.
  • Provide user training on basic IT troubleshooting and best practices.

Required Skills & Qualifications:

  • 2-4 years of experience in IT support, helpdesk, or system administration.
  • Strong knowledge of Windows OS (Windows 10/11, Windows Server 2016/2019/2022).
  • Experience troubleshooting Office 365 applications and email configurations.
  • Basic understanding of networking (LAN, Wi-Fi, routers, and switches).
  • Hands-on experience with hardware troubleshooting and replacements.
  • Knowledge of ERP, POS, or other business applications is a plus.
  • Ability to learn new technologies and adapt to changes in the IT environment.
  • Strong teamwork skills, with a collaborative and problem-solving mindset.
  • Good documentation and communication skills.

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