Senior Telemarketing Executive
4 days ago
Senior Telemarketing Executive – Job Description
Beast Drive | Full-Time
About the Role
We are looking for an experienced and target-driven Senior Telemarketing Executive to lead high-quality customer interactions, boost conversions, and guide junior telecallers. This role involves both sales and leadership responsibilities, ensuring smooth communication, stronger conversion rates, and customer satisfaction.
Key ResponsibilitiesSales & Customer Handling
- Make high-quality outbound calls to leads and inquiries
- Explain Beast Drive activities, packages, and promotions clearly
- Convert potential leads into confirmed bookings
- Handle complex customer queries, objections, and escalations
- Ensure excellent customer experience on every call
Leadership & Team Support
- Guide, support, and mentor junior telemarketing executives
- Assist in onboarding and training new telecallers
- Monitor team performance and share feedback with management
Reporting & Coordination
- Maintain accurate CRM entries, call logs, and follow-up schedules
- Track daily/weekly conversions and report performance
- Share customer insights, trends, and suggestions with the management team
- Coordinate with operations for scheduling and customer requirements
Skills Required
- Strong communication skills in English, Hindi, Kannada (any two preferred)
- Excellent sales, negotiation, and closing skills
- Ability to handle escalations and tough customer calls
- Strong leadership, mentoring, and team coordination abilities
- Good understanding of CRM tools and data tracking
- Confident, target-driven, and professional
Preferred Qualifications
- 2–4 years of experience in telemarketing/telesales/customer handling
- Experience in travel, events, adventure, or hospitality industry is a plus
- Prior experience in leading or guiding a team
What We Offer
- Competitive salary + high incentives
- Leadership growth opportunities
- Performance-based rewards
- A supportive and dynamic work environment
- Opportunity to take on team lead responsibilities as you grow
Job Type: Full-time
Pay: ₹15, ₹39,504.25 per month
Work Location: In person
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