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Customer Service Executive

2 weeks ago


Delhi Mumbai NCR Pune, India Tata Capital Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Key Deliverables:

Lead Generation

  • Generate leads for UV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:

Undergraduate/Graduate in any stream.

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge
  • Analytical Skill
  • Product Knowledge

Behavioral Competencies

  • Execution Excellence
  • Customer Centricity

Location - Mumbai,Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai