Systems Manager-Retail Technology

6 days ago

Bengaluru, Karnataka, India Titan Full time
Job Requirements
  • Identify and meet the specific IT requirements within and across Business Units and Regions by constantly interacting with all the department / Business Unit heads. 
  • Provide inputs to the senior management for leveraging IT to enhance the operational efficiency and customer experience in retail environment. 
  • Ensure that the processes and practices are also changed to suit the dynamic business environment.
  • Keep abreast of new technologies being used in the retail industry 
  • Stay informed of the changes being effected in the key initiatives/business processes of the division to estimate and manage the impact of the change on the system
  • Plan, budget and manage the support requirements / IT assets including software, equipment maintenance, external service, outsourcing agreements for Retail Stores 
  • Ensure the standardization of process, metrics and SLA's across retail formats and measure their effectiveness periodically
  • Review progress on support of IT-Infrastructure for retail stores with internal IT team & regional team
  • New Layouts & Formats – Work with IRSG Team on new Concept of Retail formats and support Retail Automation
  • Retail Expansion – Review New Store Expansion with IRSG & Regional team and ensure availability of IT-infrastructure for the store opening 
  • Partners – Identify / review new partners required to implement IT Infrastructure Solutions across formats. 
  • Legal – Review the Contracts of Retail Infrastructure with Legal Function and advise Senior Management for implementations.
  • IT Security – Work with IT-Security COE in Identification and Implement IT Security practices at Retail formats. Ensure compliance to security policy for retail IT assets
  • Retail Assets – Deploy process for consolidating IT Assets across the Retail Formats. Review SLAs and deliverables of IT Partners for all formats 
  • Negotiation – Negotiate IT-Infrastructure, Network bandwidth, Standard software like MacAfee etc., required across formats.
  • Business Associates – Interact with New Franchises for standardizing the infrastructure across formats.
  • Concept Store – Work with Senior IT team, business heads and key partners on New Digital Concept stores. Example Virtual mirror, Digital Store etc.,
  • POC – Based on demand from Business, work out Proof of Concepts (POCs) to be adopted at Retail formats and adapt model across all formats. 
  • Cost Saving – Review IT-Infrastructure cost at Retail formats and work out models for reducing cost. 

Green IT – Ensure carbon print, energy level, disposal of IT assets, design of Store infrastructure follow green concepts

Work Experience
  • Graduate / Engineering 
  • Required experience – 8 to 10 years in Retail Infrastructure Domain
  • Good communication both written, verbal & presentation skills
  • Willing to work with extended hours for closing the critical calls.
  • An ability to learn new technologies quickly
  • Strong documentation skills

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