Assistant Program Manager

4 days ago

Mumbai, Maharashtra, India Agamlinc Edu Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Description:

The Assistant Program Manager will be crucial in helping manage operations using data analytics and process compliance across multiple universities and programs. This will give a unique opportunity to develop and exercise data analytics skills, the ability to develop efficient processes and strong interpersonal and cross-cultural skills.

The Assistant Program Manager will work directly with the Program Manager and Head of Program Operations, as well as Australia and Europe-based account managers of the university partners. Their primary responsibility will be to own the end-to-end operations for university partners, thus significantly influencing the shape of the business. This is a unique opportunity to become a part of a fast-growing professional education company that is developing a truly differentiated solution for delivering high-quality online education to students around the world.

Key Responsibilities:

The role of an Assistant Program Manager will cover the following key areas -

  1. Support the delivery services by setting up and monitoring SOPs, managing client communication, leading the discussions in the weekly review meetings, creating dashboards etc.
  2. Coordinate the daily delivery of services by LINC Fellows (LINC's academic professionals)
  3. Track the progress of daily, weekly and term-related objectives
  4. Work with LINC's account managers to ensure completion of client deliverables
  5. Develop strategies for service improvement and university query resolution
  6. Manage final delivery output for the University
  7. Constantly work on streamlining operations via the use of technology and analytics and actively contribute towards overall product and service development.

Who are we looking for?

  1. Qualifications: Graduate/PostGraduate in Science/Engineering or related analytical stream from a good college (preferably from Tier 1 college)
  2. Experience: 4 - 5 years of professional experience working in Program Management / Operations (preferably with an education company/university).

  3. Skills & Competencies:

  4. Strong data and analytics skills; Good command over spoken and written English is a must

  5. Smart and Entrepreneurial: In a startup environment, we need to be resourceful, creative and ready to handle the unknown. It is important that you are able to work in a fast-paced environment and help grow the business.
  6. Driven: An ambition to significantly enhance your skills and experiences while creating a new way of delivering quality education to global audiences
  7. Nice: As the term suggests. Nice.

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