Resource Coordinator III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

• Weekly calls with Partners and Customer
• Going through various topics, such as current demand for new resources, bill rates, skillsets; providing feedback regarding technician on-site behavior and attitude; discussing any potential room for improvement with both Partners and technicians individually, etc.
• Onboarding and maintaining existing and new Partners
• Working with Commodity Managers and Procurement to create and sign all necessary documentation in order to onboard and fully set up all our Partners
• Having multiple kick-off and introductory calls with new Partners and helping them understand what type of work we are performing for our Customers; what type of resources we are looking for (skillset, attitude and aptitude); helping them get access in Workday, Quickbase and NCR Cloud; providing trainings on how to submit SRs, TRs, OT requests, invoices, and how to fill out and send weekly ledgers.
• Internal team support
• I am main point of contact for all IT issues that techs are facing; creating all kinds of tickets on IT Central (ordering laptops; requesting VDI and creating tickets for VDI issues; blacklisted USB ports; remote access issues; putty; fiber scope and other USB tool issues, etc.) in order to match the appropriate IT representative with our field resources
• Troubleshooting QB, email and NCRU access issues if needed
• Workday admin tasks
• Constantly requesting new QLIDs, extending and terminating contracts, etc
• Annual NCRU courses
• Daily tracking progress and reaching out to both Partners and techs individually to meet the given deadline (sending circular emails to techs, reaching out to Partner managers, calling techs daily)
• Identifying and overcoming all technical issues with both personal laptops and NCR laptops (VDI, remote access, uploading test results, etc.)
• Weekly calls with NAMER team where we go through various topics regarding supporting Ciena (leveraging Quickbase; identifying and resolving Quality issues; start organizing bootcamps; assigning and tracking mandatory Ciena course completions; daily tracking tech's performance and work ethics, Project managing, etc.), hiring and onboarding new resources (how to create QLIDs and LAN and email accounts for India resources, extending contracts, etc.)
• Assisting PMO
• Ad hoc activities to support PMO team – creating project numbers in QB, vetting training hours, etc.
• Hiring new resources
• Constantly communicating with Partners regarding our current demands, providing detailed guidance on what type of resources we are looking for (GEO locations, skillsets, knowledge, attitude, bill rate ranges, roles, etc.)
• Reviewing resumes and scheduling interviews
• Maintaining detailed view of all received resumes in Quickbase, filled out a new report from scratch and made sure it is up to date and reflecting accurate data in PowerBi
• Interviewing new candidates and providing guidance through the entire onboarding process

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.