Customer Experience Executive

3 days ago


Bengaluru, Karnataka, India Jobs Territory Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role :

Join our growing Customer Experience (CX) team and be the friendly voice our customers

trust. This role is primarily voice-based and chat/email support, where youll solve problems,

guide users, and make every interaction a positive one.

What Youll Do

  • Handle customer queries via phone, chat, and occasionally email.
  • Troubleshoot issues and provide quick, accurate solutions.
  • Update and maintain customer records in our database.
  • Collaborate with internal teams to improve service quality.
  • Keep conversations empathetic, clear, and professional.

What We're Looking For :

  • 2–5 years of experience in both voice and non-voice (chat/email) customer support

processes.

  • Excellent English communication skills (verbal & written).
  • Strong problem-solving skills with a customer-first mindset.
  • Prior experience in a blended process is preferred.

Why Join Us?

  • Supportive team and positive work culture.
  • Opportunity to make an impact from Day 1

Working Week: 6 days, with 1 rotational week off



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