HFM Support Consultant

Job Purpose

IWG is seeking an experienced HFM Consultant with strong expertise in managing and supporting Oracle Hyperion Financial Management (HFM) systems. Skilled in delivering seamless project execution and providing comprehensive support for month-end, quarter-end, half-year, and year-end financial closings. Proficient in troubleshooting, end-user training, implementing enhancements, and ensuring system performance and availability. Proven ability to take full ownership of production Hyperion support and effectively manage stakeholder requirements with timely delivery.

Key Responsibilities

• Manage the HFM application and ensure smooth financial reporting processes.
• Provide end-to-end support for month, quarter, half-year, and year-end financial closes.
• Design, develop, and maintain HFM business rules, metadata structures, and account setups as per business needs.
• Manage period opening and closing activities to facilitate reporting.
• Carry out metadata building processes for month-end and year-end closing.
• Create and maintain critical accounts and ICP mappings within the system.
• Provide functional support and training to end users on HFM functionality.
• Ensure optimal system performance and perform regular application backups.
• Maintain maximum uptime and availability of Hyperion applications.
• Resolve tickets and service requests within agreed SLAs.
• Identify and resolve critical validation errors in a timely manner.
• Validate accuracy of data through correct mapping from source systems.
• Administer user access and security management in FDQM, HFM, and Smart View.
• Communicate effectively with stakeholders during downtime or planned outages; monitor production server services.
• Handle consolidation, translation, journal adjustments, and entity promotions/demotions in HFM.
• Flexible to work in US shifts and provide 24/7 Hyperion support for business-critical operations as required.

Required Skills, Experience & Qualifications

• A confident decision maker.
• Proven experience of successfully influencing stakeholders in a matrix environment.
• Prioritises well consistently delivers against tight deadlines.
• Team player with high level of professional integrity.
• Excellent analytical skills with a passionate attitude to problem solving.
• Strong attention to detail.
• Comfortable with ambiguity and prepared to work in an agile and flexible way.
• HFM (Hyperion Financial Management)
• FDQM (Financial Data Quality Management)
• FCCS (Financial Consolidation and Close Cloud Service)
• SQL Database (working knowledge)
• SNOW (ServiceNow ticketing tool)

IWG has been at the forefront of flexible working for more than 30 years. With over 5,400 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world's leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

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IWG's purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

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