Head Of Department Operations

4 days ago

Surat, Gujarat, India Kitlee Hospitality LLP (Kitlee Chai pe Hi) Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Key Responsibilities:

Outlet Operations Management

  • Lead and manage daily operations of all tea outlets to ensure consistency, efficiency, and high service standards.
  • Develop and enforce SOPs (Standard Operating Procedures) for outlet management, hygiene, safety, and service.
  • Monitor outlet performance against KPIs, including sales, cost control, customer satisfaction, and employee productivity.
  • Implement systems to track inventory, reduce waste, and prevent pilferage.

Sales & Business Growth

  • Drive same-store growth and identify opportunities for new outlet expansion.
  • Collaborate with marketing for local and national campaigns to increase footfall and sales.
  • Analyze sales data and market trends to optimize product offerings and pricing strategies.

Team Management & Training

  • Hire, train, and lead regional and outlet-level staff, including Area Managers, Store Managers, and crew members.
  • Build a performance-driven culture with clear KPIs, feedback mechanisms, and reward systems.
  • Ensure ongoing training programs are in place to improve product knowledge, customer service, and operational excellence.

Supply Chain & Vendor Coordination

  • Coordinate with procurement and logistics to ensure timely and efficient supply of tea, ingredients, and other essentials.
  • Ensure vendor quality and compliance across all outlets.

Customer Experience

  • Set high standards for service quality and ensure all outlets deliver a consistent, positive customer experience.
  • Handle escalations and customer feedback to drive continuous improvement.

Compliance & Audits

  • Ensure compliance with FSSAI, labor laws, and other statutory regulations.
  • Conduct regular audits (operational, hygiene, and financial) across outlets.

Requirements:

  • Bachelor's degree in Business, Hospitality, or related field. MBA preferred.
  • 812 years of experience in FMCG, QSR, or retail operations, with at least 3–5 years in a leadership role.
  • Strong leadership, analytical, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Willingness to travel frequently to manage multi-location outlets.

  • Physiotherapy Department Head

    1 week ago

    Surat, Gujarat, India beBeeLeader Full time ₹ 20,00,000 - ₹ 25,00,000

    Leadership Role in Physiotherapy EducationThis is a key leadership position in the physiotherapy department, requiring a strong academic and administrative background.Responsibilities:Academic Leadership: Develop and implement academic programs that meet university, UGC, and statutory council norms.Administrative & Managerial: Oversee the day-to-day...

  • Head of Clinical Operations

    1 week ago

    Surat, Gujarat, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Nursing Department Leader OpportunityJob Title: Head of Nursing / Nurse ManagerWe are seeking a strong leader to oversee our dynamic nursing department, reporting directly to the Medical Director.Main Responsibilities:Lead by example and provide mentorship to the nursing team.Manage daily operations, scheduling, resource allocation, and patient flow...

  • Film Department Head

    1 week ago

    Surat, Gujarat, India beBeeFilm Full time ₹ 15,00,000 - ₹ 25,00,000

    Key ResponsibilitiesAcademic Leadership: Our department seeks an experienced educator to develop and implement academic programs in film production, directing, screenwriting, and related fields. The ideal candidate will ensure curriculum meets industry standards and accreditation requirements, driving academic excellence and innovation.Faculty and Staff...

  • Head of Operations

    2 weeks ago

    Surat, Gujarat, India Taggd Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Required Skills:-Basic Oxygen Furnace Steel Melting Shop Worked as a Head of SMS Operations Worked in a min. 3 MTPA Plant Majorly handled Basic Oxygen Furnace Plant Job PurposeTo provide Exemplary leadership in configuring 6 MTP steel making plant-3 and completing all the jobs from concept to commissioning and production stabilization within targeted...

  • Urgent: R&d Head

    2 weeks ago

    Surat, Gujarat, India Michael Page Full time

    The R D Head will be responsible for leading and overseeing the design and development of new products The individual will be responsible for managing innovation as well as reverse engineering for the different product lines Reporting the President - Operations this role will be responsible for Leading the design and development of new products in the...

  • Head - Retail Operations

    2 weeks ago

    Surat, Gujarat, India DISHHA STAFFING SERVICES PVT LTD Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position: Head Retail OperationsLocation: SuratExperience: Years Job Summary:We are seeking a visionary and results-driven Head of Retail Operations to lead and manage the overall retail strategy and operations across multiple outlets. The role involves P&L ownership, sales growth, operational excellence, team leadership, and customer experience...

  • Marketing Head

    4 days ago

    Surat, Gujarat, India Seven Consultancy Full time

    JOB DETAILS Overseeing marketing departmentEvaluating and developing our marketing strategy and marketing planPlanning, directing, and coordinating marketing effortsCommunicating the marketing planResearching demand for our products and servicesCompetitor researchWorking with sales department to develop pricing strategies to maximize profits and market share...

  • Production Head

    2 weeks ago

    Surat, Gujarat, India Iplace Consultancy Full time US$ 50,000 - US$ 1,00,000 per year

    Fabric production process for both Circular Knitting and Warp Knitting units,Allocate manpower effectively across shifts and machines, execution of production targets coordinate with supervisors,Coordinate with departments, production Head

  • Business Head

    2 weeks ago

    Surat, Gujarat, India Iraah Jewels Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company DescriptionEstablished in 2024, Iraah Jewels celebrates elegance, craftsmanship, and authenticity in fine jewellery. The brand curates exquisite gold jewellery adorned with natural diamonds, combining timeless traditions with contemporary sophistication. Each piece is thoughtfully designed to capture emotions and elevate style, while reflecting the...

  • Project Head – DGVCL

    2 weeks ago

    Surat, Gujarat, India Cyfuture Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Title: Project Head – Dakshin Gujarat Vij Company Limited (DGVCL)Location: Surat, position: One (1)Job Title:Project Head –Uttar Gujarat Vij Company Limited (UGVCL)Location: Gandhinagar, position: One (1)About the Role:Cyfuture is seeking two seasoned and proactive Project Head to lead its initiatives with Dakshin Gujarat Vij Company Limited...