Banking Operations Associate

2 weeks ago

Gurgaon, Haryana, India NTT DATA, Inc. Full time US$ 80,000 - US$ 1,20,000 per year

Key Responsibilities:

  • Fraud, Chargeback and Credit Risk Review: Review new applications for fraud and credit risk. Analyze conversations with applicants in real-time to assess potential fraud risk. Document and approve requirements based on analysis of credit policies.

  • Credit Management: Administer and control credit terms and limits. Perform credit limit reviews, reinstatements, and account maintenance. Assess creditworthiness of prospective customers, approving, recommending, and negotiating credit terms and limits appropriate to the customers requirements and ability.

  • Compliance and Reporting: Maintain/exceed established standards and targets, adhering to all credit policies, procedures, and guidelines to mitigate risk. Ensure high levels of accuracy in report maintenance and tracking. Qualifications and Requirements:

  • Educational Background: Bachelor's degree in Finance, Business Administration, or a related field preferred.

  • Experience: Previous experience reviewing and approving credit and chargebacks is an asset. Credit card, chargeback, dispute and fraud experience is required.

  • Skills and Competencies: Strong communication skills with an excellent command of English (French is an asset) and a professional telephone manner.

  • Demonstrated analytical and judgment skills required in dealing with moderately complex procedures and situations.
  • Ability to communicate tactfully with various levels of business management in a professional manner.
  • Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
  • Demonstrated ability to implement change efforts.
  • Highly motivated with the ability to work independently in a fast-paced team environment.
  • Knowledge of PCs and strong keyboarding skills.
  • Proficiency in MS Word, Excel, and Outlook is an asset. TSYS/ADM system knowledge is an asset.

Additional Information: The position offers opportunities for professional growth and development within the Credit Card Operations department.

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