Charge Entry Team Lead

1 week ago

Chennai, Tamil Nadu, India Hrcs Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About HRCS Services

HRCS Services is a trusted provider of end-to-end Revenue Cycle Management (RCM) solutions, delivering excellence in medical billing, coding, charge entry, payment posting, and denial management. With a strong focus on accuracy, compliance, and client satisfaction, HRCS continues to build a reputation for operational excellence and integrity.

Role Overview

The Charge Entry Team Lead will be responsible for managing day-to-day operations of the charge entry team, ensuring accuracy, timeliness, and compliance with client-specific and payer requirements. The role involves leading a team of charge entry associates, maintaining quality benchmarks, and coordinating with onshore/offshore stakeholders for seamless revenue cycle execution.

Key Responsibilities

Team & Process Management

  • Lead and supervise the charge entry team to ensure timely and accurate entry of all charges into client billing systems.
  • Allocate workloads, monitor productivity, and ensure adherence to SLAs and turnaround times.
  • Conduct regular team huddles to review performance, discuss challenges, and share process updates.

Quality & Compliance

  • Perform periodic quality audits on charge entry files and ensure accuracy above 99%.
  • Ensure adherence to HIPAA and compliance protocols during data handling and transmission.
  • Identify process gaps and implement corrective actions to prevent rework and denials.

Training & Development

  • Provide on-the-job training and guidance to new team members.
  • Conduct refreshers on payer-specific rules, modifiers, and billing guidelines.
  • Mentor the team for continuous improvement and skill enhancement.

Client Coordination & Reporting

  • Liaise with onshore teams for clarification on charge capture issues and updates.
  • Prepare daily/weekly/monthly performance dashboards and share productivity & quality metrics with management.
  • Support transitions or new client onboardings with charge entry scope.

Escalation & Issue Resolution

  • Handle process escalations and provide timely resolution.
  • Collaborate with coding, AR, and billing teams to resolve data inconsistencies or claim errors.

Qualifications & Experience

  • Graduate in any discipline (preferably life sciences, commerce, or healthcare).
  • Minimum 7-10 years of experience in U.S. healthcare RCM, with at least 12 years in a charge entry lead/supervisor role.
  • Strong understanding of CPT, ICD, HCPCS codes, payer-specific rules, and billing platforms.
  • Excellent communication skills (verbal and written).
  • Proficiency in MS Excel and RCM workflow tools (Epic, eClinicalWorks, Kareo, or similar).

Key Skills & Competencies

  • Leadership and team management skills.
  • Eye for detail and accuracy.
  • Strong analytical and problem-solving abilities.
  • Ability to perform under tight deadlines and high-volume environments.
  • Commitment to quality and compliance standards.

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