Senior Associate

2 weeks ago

Mumbai, Maharashtra, India HDFC Life Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Description: Senior Associate Branch Operations

About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns.. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job: To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation. To track Persistency and increase the same and Revival UW

Duties & Responsibilities:

  • Customer Relationship and Services: Interacting with external customers and internal customers and addressing their queries, requests and complaints.
    • Upfront Complaint Resolution
    • Complaints Management.

  • New Business Processing:
    • Handling end to end New business processing
    • Scrutiny of accepted New Business application forms, recording rejections
    • Creation of client IDs and receipting of money.

  • Policy Servicing :

  • Processing all policy servicing txns and follow-up with HUB for same day processing and NAV allocation


  • • Refunds processing and dispatch


  • • Undelivered policy documents tracking and management.


  • • Maintenance of all files and registers.


  • • Minor alteration like COA ( Change of Address)


  • • Answering queries on phone from Channel partner, FCs as well as customers. (Most of the coex calls up branch where they login the form for basic customer related information categorically for existing customers.

  • Claims: collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc (As and when case requires)/follow ups with Claims department for processing, decision and claim cheque hand-over process.

  • Documentation: Maintenance and updating of all kinds of Reports like MINT, PEPPER WONDERS, Files and Registers, Updation of Customers information.

  • Business Retention: to ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB.

  • Persistency/Revival:
    • Revival calling for lapsed and paid-up policies for reinstatement. That frequently requires visiting customers place to convince them on reinstating policies.

  • Lead Generations:
    • Generating leads and seeking appointment with all walk-in customers for pitching repurchase.


  • • System updation, lead allocation and follow ups with Sales for lead closure.


  • • Take proactive initiatives related to revenue generation through cost reduction, productivity enhancement and process improvement

Knowledge, Skills & Abilities:

Educational Qualification: Minimum Graduate

Age- 28 to 38 yrs

Work Experience: Minimum 2 years of experience in operations, Customer Service, Backend

operations preferably from Insurance or Banking sector.

Required Skills: Good communication skills, MS Office.

  • Senior Associate

    24 hours ago

    Mumbai, Maharashtra, India Khaitan Legal Associates Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionKhaitan Legal Associates is a full-service independent Indian law firm with offices in Mumbai and a presence in New Delhi and Bengaluru, along with correspondent offices across various cities in India. The firm also has a fully staffed office in London to service clients' needs globally. Founded in 2014 by Senior Partner Sakate Khaitan,...

  • Senior Associate/Associate

    5 days ago

    Mumbai, Maharashtra, India RiverForest Connections Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Purpose:The AML Senior Associate will play a critical role in managing and executing anti-money laundering (AML) and counter-terrorist financing (CTF) compliance activities for outsourced AML services. This role involves advanced due diligence, overseeing junior associates, and ensuring adherence to both local and international AML regulations.What you...

  • Associate/ Senior Associate Financial Research

    5 days ago

    Mumbai, Maharashtra, India Axience Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the CompanyAxience is a professional business services firm, established with a credo of delivering "Integrated Bespoke Solutions" for our clientsWe provide high quality bespoke and boutique style financial and business research services and have established ourselves as a well-regarded research firm delivering value-added and complex work to a strong...

  • Senior Associate

    2 weeks ago

    Mumbai, Maharashtra, India KS Legal & Associates Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    We are seeking a highly skilled and experienced Senior Associate specializing in Litigation to join our legal team in Mumbai. The ideal candidate will have a minimum of 10 years of experience and must be capable of independently appearing in High Court, NCLT, DRT, and other relevant forums. This role requires strong litigation skills, extensive knowledge of...

  • Senior Associate

    2 weeks ago

    Mumbai, Maharashtra, India Apmh & Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Associate in GST Advisory & Enterprise Compliance to manage GST filings, audits & advisory. Lead reconciliations, mentor juniors, resolve client queries & ensure compliance with latest GST laws. Strong technical & client management skills. Required Candidate profile2–4 yrs in GST compliance, advisory, return filing. Strong analytical &...

  • Associate Professor

    1 week ago

    Mumbai, Maharashtra, India Brookdale Senior Living Full time ₹ 15,00,000 - ₹ 45,00,000 per year

    DepartmentBusinessJob posted onOct 03, 2025Employment typePermanentAssociate Professor in Culture and Creative Technologies – University of York, Mumbai CampusThe University of YorkThe University of York exists for public good, combining academic excellence with a commitment to social impact. As a world-leading institution and a member of the prestigious...

  • Senior Sales Associate

    6 days ago

    Mumbai, Maharashtra, India Centre for Sight Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 1996, Centre for Sight is a leading provider of specialized eye care services in India. With over 85 centers across more than 30 cities spanning 15 states, the organization is renowned for its patient-centric values. The highly qualified clinical team at Centre for Sight employs modern infrastructure and world-class...

  • Lead Senior Associate

    2 weeks ago

    Mumbai, Maharashtra, India Deloitte Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job requisition ID :: 87914Date: Sep 4, 2025Location: MumbaiDesignation: Lead Senior AssociateEntity: Deloitte LLPWorkday Integrations, StudioIdeal to have workday studio. okay to cross Train if they come skills Java or .Net.

  • Senior Marketing Associate

    2 weeks ago

    Mumbai, Maharashtra, India Axis Bank-Securities Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Senior Marketing Associate Seeking a talented Content Writer with a deep understanding of the finance and broking domain to join our team. In this role, you will be responsible for creating compelling and informative content that resonates with our target audience. The ideal candidate should possess excellent writing skills, a solid grasp of financial...

  • Senior Associate

    2 weeks ago

    Mumbai, Maharashtra, India BnC Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description – Senior Associate (FDD – IT/TMT Sector)Location: Mumbai / Bangalore / GurgaonQualification: Chartered Accountant (Qualified, preferably 1st attempt)Experience: 3–5 years in Transaction Services / Financial Due Diligence (FDD) with IT/TMT sector exposure.BNC has been mandated to recruit a a highly driven Senior Associate to join our...