Deputy Area Manager

2 days ago

Tier India BIHAR Patna East Bajaj Finance Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Purpose
To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.Duties and Responsibilities
1. Managing Collection Targets
 Ensure adherence to collection schedules.
 Attain EMI and penalty collection objectives.
 Reposition vehicles in cases of defaults.
 Close cases by securing settlement amounts.
 Explore diverse customer communication approaches for effective recovery.

2. Vendor Management
 Appoint collection agencies.
 Strategize and allocate tasks to agencies.
 Conduct on-site checks to validate procedural adherence.
 Ensure prompt payment deposits by Field Officers (FOS).
 Guarantee timely payments to vendors as per the schedule.
 Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures
 Initiate customer calls for debt recovery.
 Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
 Gather customer feedback to improve the collection process.
 Conduct training sessions to enhance the team's collection skills.

4.Stakeholder Management
 Conduct regular stakeholder reviews.
 Align stakeholders with the collection strategy.
 Realign case priorities based on defined deliverables and objectives.
4. 
5. Team Management
 Participate in recruitment process to identify right talent for various roles in the team
 Identify high potential talent and provide opportunity to groom them for future roles
 Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
 Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.Key Decisions / Dimensions
Following decisions are taken by the role:
 Appointment of VendorsMajor Challenges
 Managing assertive customers in default
 Dealing with deliberate defaulters
 Sustaining a high team moraleRequired Qualifications and Experience
a) Qualifications
 Graduate in any stream
b) Key skills required

• Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

• Experience of managing a team is required

• Communication Skills & Stakeholder Management

• Good knowledge and connect with legal entities

• Leadership qualities

• Result Oriented Mindset

• Good team player

• Motivation skills

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