Support Engineer

1 week ago

Hyderabad, Telangana, India Hiringeye Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: Support Engineer

Experience: 69 Years

Location: Hyderabad (Onsite/Hybrid depending on company policy)

Job Description:

We are looking for an experienced Support Engineer with a strong background in application maintenance, troubleshooting, and automation. The ideal candidate should have expertise in , Python, chatbot frameworks, and GenAI solutions. You will be responsible for ensuring smooth operations of production systems, resolving incidents, implementing enhancements, and collaborating with development teams to improve reliability and performance.

Key Responsibilities:

  • Provide L2/L3 technical support for applications built on and Python.
  • Troubleshoot, analyze, and resolve production issues within SLAs.
  • Monitor application performance, logs, and error handling using monitoring tools (e.g., ELK, Grafana, Prometheus).
  • Support and maintain chatbots and conversational AI platforms.
  • Work with GenAI/LLM-based solutions to ensure reliability and scalability.
  • Perform bug fixes, code maintenance, and minor enhancements.
  • Collaborate with product and development teams to provide permanent fixes and improvements.
  • Automate repetitive support tasks using scripts.
  • Maintain knowledge base, documentation, and SOPs for recurring issues.
  • Participate in on-call rotation for critical system support.

Required Skills & Experience:

  • 6–9 years of experience in application support, system maintenance, and troubleshooting.
  • Strong knowledge of and Python for debugging and automation.
  • Experience with chatbot platforms (Dialogflow, Rasa, Botpress, Microsoft Bot Framework, etc.).
  • Exposure to GenAI/LLM-based tools (OpenAI, LangChain, Hugging Face, etc.).
  • Good understanding of REST APIs, web services, and integrations.
  • Experience in monitoring, logging, and incident management tools.
  • Hands-on experience with databases (SQL/NoSQL).
  • Familiarity with CI/CD pipelines and cloud platforms (AWS/Azure/GCP).
  • Strong problem-solving, debugging, and communication skills.

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