Senior Engineering Manager – Agentic IT Ops and Digital Experience

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are looking for a seasoned Senior Engineering Manager to lead a core part of the Digital Experience product engineering team. Zscaler Digital Experience provides end-to-end visibility into the digital experience of users, wherever they are. Zscaler Digital Experience measures performance across devices, networks, and applications to quickly pinpoint issues and help IT teams keep users productive. We do this at a massive scale, combining endpoint telemetry, synthetic monitoring, and cloud analytics to turn raw signals into actionable insights. Reporting to the Senior Director of Engineering, Agentic IT Ops & Digital Experience, you will you'll be responsible for:

• Leading, growing, and mentoring a high-performing team of 6–12 software engineers, including hiring, performance management, and career development
• Owning end-to-end delivery of critical Digital Experience components (e.g., endpoint/agent, data plane, analytics services), driving roadmap and execution in partnership with Product Management
• Ensuring your services are highly reliable, secure, and scalable, guiding architecture, design, and code reviews aligned with long-term platform goals
• Championing observability (metrics, logs, traces, SLIs/SLOs) and partner with SRE, Support, and Customer Success to reduce incidents and improve product quality
• Collaborating across data platforms, client/endpoint, and UX teams to deliver cohesive, end-to-end digital experience workflows

• 8+ years of overall software engineering experience, including 3+ years directly managing engineering teams in a product development environment
• Proven track record delivering large-scale, highly available distributed systems or observability / monitoring / networking products
• Strong background in systems / backend development using languages such as C, C++, Go, or Java, and experience with cloud-native microservices and event-driven systems (e.g., Kafka, Pub/Sub, Kinesis
• Solid understanding of networking fundamentals (TCP/IP, HTTP/HTTPS, DNS, TLS) and cloud platforms (AWS, GCP, or Azure) including container orchestration (e.g., Kubernetes)
• Demonstrated ability to set technical direction, drive predictable execution, and work effectively with Product Management, QA, SRE, and Support, with excellent communication and stakeholder management skills

• Prior experience leading teams in APM, NPM, DEM, observability, or endpoint/network monitoring domains
• Familiarity with data pipelines and ETL for telemetry/observability data, and modern analytics platforms such as Azure Data Explorer (ADX), BigQuery, and data flow / stream-processing frameworks
• Experience applying AI/ML to observability, anomaly detection, or automated troubleshooting

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.