Deskside Support
2 days ago
1) Good written and verbal communication in English
2) Good Technical Knowledge
3) Able to manage/ influence customers
4) Excellent Problem Solving Skills
5) Logical Thinking
6) Basic Business Etiquette
7) Customer focused
8) Second level support for all the incidents
9) 3-4 Years of Experience
10) Should have good understanding of Group Policies, AD, Domain, peripheral devices, OS11) Should be able to guide and train the L1 resources on the troubleshooting steps
Tools and Technologies
Servicenow, Microsoft O365 - Office products ( Outlook, PowerPoint, OneDrive, Teams, SharePoint etc), Intermeidate desktop application knowledge, basic Avaya, AWS cloud connect knowledge, Good Communication Skills ( US accent), Basic understanding of network connectivity, druva
Location : Pune C4, Noida SEZ - C15, Bangalore C18 , Kochi C45, Chennai C51
Job Type: Full-time
Pay: ₹100, ₹300,000.00 per year
Work Location: In person
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