Deskside Support

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users including executive support As Deskside Support you re not just a problem solver - you re a technology hero Picture yourself in a role where you re the go-to expert for testing and troubleshooting playing a crucial part in identifying and resolving issues with software upgrades system images and cutting-edge hardware deployments Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types both on-site and through remote support Showcasing your knowledge of popular operating systems and applications you ll make technology hiccups disappear with ease In this role you ll be part of a vibrant ecosystem collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners such as Microsoft At Kyndryl we re all about progress and you ll be right at the forefront recognizing opportunities for modernization and automation within your realm You re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings Our customers satisfaction is paramount and you ll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets If you re someone who thrives on teamwork and embraces the ever-evolving tech landscape you ll love being part of a team focused on deploying the latest and greatest in technology Join us as Deskside Support where every day is a tech adventure and you re the hero who keeps the digital world spinning smoothly Your journey begins here Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career Whether you want to explore opportunities such as Service Delivery Management Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey Who You Are Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience 5 years of experience providing IT support Experience working in a customer facing environment Strong communication skills including email phone and in-person Preferred Skills and Experience Bachelor s degree in Computer Science Information Technology or related technical field Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address