Customer Support Representative- Voice
5 days ago
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and requests within defined timelines.
- Provide accurate information about products, services, or company policies.
- Maintain a positive and empathetic attitude while interacting with customers.
- Escalate complex issues to the appropriate department when required.
- Document customer interactions, feedback, and resolutions in the system.
- Meet performance metrics such as call quality, response time, and customer satisfaction.
- Follow communication scripts and company procedures consistently.
- Collaborate with team members to achieve process goals and improve service quality.
- Stay updated on product knowledge and process changes to ensure accurate support.
Job location: Airoli
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