Front Desk Manager

Job Summary

The Front Desk Manager will be responsible for managing daily front desk operations and the team, ensuring exceptional service delivery, and creating a welcoming and efficient environment for patients, visitors, and staff. The ideal candidate should be an experienced leader with strong communication skills, outstanding interpersonal abilities, and a proactive approach to problem-solving.

Key ResponsibilitiesFront Desk Operations

• Oversee and manage the daily operations of the front desk, ensuring the smooth functioning of all activities.
• Monitor and improve patient registration, check-in/check-out, and inquiries to maintain the highest levels of service.
• Address and resolve escalated patient or visitor concerns in a professional and empathetic manner.
• Maintain compliance with hospital policies, safety standards, and regulatory requirements.

Team Leadership and Management

• Supervise, mentor, and manage a front desk team of 5–8 members, fostering a positive and productive work environment.
• Delegate tasks effectively to ensure operational efficiency.
• Conduct regular training sessions to enhance the team's communication, soft skills, and technical abilities.
• Provide ongoing coaching and development to help the team reach their full potential.

Patient Care and Public Relations

• Ensure exceptional patient care and a welcoming atmosphere for all visitors.
• Build and maintain strong relationships with patients and their families, ensuring satisfaction and comfort.
• Collaborate with other departments to address patient needs effectively.
• Promote a culture of empathy and professionalism among staff.

Administrative and Technology Proficiency

• Maintain accurate records, schedules, and reports related to front desk operations.
• Utilize hospital management systems and basic technology tools to track and manage patient flow and data.
• Ensure timely updates and reporting to hospital administration.

Soft Skills and Communication

• Communicate effectively with patients, staff, and hospital leadership.
• Address conflicts or challenges promptly and professionally.
• Encourage collaboration and teamwork among staff members.
• Uphold confidentiality and sensitivity in all interactions.

QualificationsExperience

• Minimum 5 years of experience in front desk management, reception, people management, public relations, or patient care roles.
• Experience managing a team of 5–8 members.
• Proven track record of excellent communication, interpersonal skills, and problem-solving.

Skills

• Exceptional people management and leadership abilities.
• Expertise in patient care, customer service, and public relations.
• Proficiency in basic computer systems, hospital management software, and general technology tools.
• Strong organizational and multitasking skills.
• Adept at conflict resolution, team training, and operational efficiency.
• Excellent soft skills, including empathy, active listening, and adaptability.

Education

• Bachelor's degree in Hospitality Management, Business Administration, Public Relations, or related field preferred.
• Relevant certifications in Customer Service, Leadership, or People Management are a plus.

Personal Attributes

• "Get-the-work-done" attitude and a proactive problem-solver.
• High level of professionalism, patience, and empathy.
• Strong attention to detail and ability to prioritize tasks under pressure.
• Passionate about providing excellent service and creating positive patient experiences.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,413.39 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person