AVP, Product Owner

Job Description:

Job Description

Role Title: AVP, Product Owner (L11)

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Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview :

This role will be part of the Data Architecture & Analytics group part of Engineering organization.

This Role is responsible for vision and delivery of the product. Owns the product from development to production. Works closely with business stakeholders to prioritize and scope.

Role Summary/Purpose:

In this critical role, the Product Owner Data Usage will be responsible for development & enhancement of reports, dashboards and analytic application products using analytic tools managed by the Data & Analytics organization on-prem and in public cloud, including Tableau, SAS, BO, Anaconda, EMR Studio, AWS Sage maker and Other AWS services across multiple Agile teams.

The products managed by this role are used by internal and external stakeholders to make critical decisions across the enterprise as part of internal functional processes, to meet external client contractual obligations, or for regulatory and compliance requirements.

Additionally, this role will be responsible to support the L3 Process Owner Data Usage, for review and identification of risks, controls, annual reviews, surveillance, audit activities and maintain appropriate process job aids, procedures, SOP's and other documentations, as well as drive Data Usage Process related new development projects to mitigate new risks.

Key Responsibilities:

• Maximize the value delivered by the analytics products by aligning product features to stakeholder needs through effective collaboration with business partners and technology teams

• Define new products and features, or enhance/optimize existing products and features for reports, dashboards, or analytics products per business needs

• Manage and groom Agile backlog; develop stories, features, and objectives; participate in intake calls for new requests; actively participate in Program Increment (PI) sessions for the Data Train

• Provide ongoing communication throughout project execution to multiple stakeholders

• Execute reporting, documentation, and other tasks related to Data Usage L3 process, controls, and surveillance support

• Manage ITIL configuration item strategy and execution for the team for all the Data Usage products

• Work closely with business analysts to document internal product development and support processes, SOPs

• Plan and facilitate appropriate technical training for all relevant user groups for the products in scope during new product roll out, migration or major upgrade of underlying tools.

• Actively participate in development and presentation of relevant technology trends, strategies and plans across the organization and engage relevant business teams.

• Manage effective relationship with System Integrators, Vendors, onshore and off-shore teams working on the product development and support, as in scope of this role.

Qualifications/Requirements:

• Bachelor's Degree and 5 years of IT experience developing information systems and project management experience or in lieu of a degree 7 + Years of relevant experience.

• Minimum of 2 years of experience in developing and implementing information systems in Financial Services industry

• Minimum 2 years of experience in project management and end to end, strong understanding of Agile methodologies in context of BI Reporting, Data Lakes and Data Science projects.

Desired Characteristics:

• Prior Experience in similar role of comparable complexity with demonstrable examples of value-added to the product over time – with emphasis on stakeholder communication, engagement, collaboration, and alignment to create analytic products with superior user experience.

• Experience with development and deployment of (any two or more) Tableau, SAS, Anaconda/Python/PySpark analytic applications across the enterprise

• Strong understanding of AWS cloud services and architecture: Ability to collaborate effectively with technical teams leveraging AWS solutions to drive product innovation and scalability.

• Experience in cloud-based product management: Proven track record of defining product roadmaps and features that utilize AWS services to meet market needs and enhance customer experience

• Familiar with emerging technology and trends in data & analytics space

• Strong business acumen and superior decision-making skills as a product owner of analytic product in Financial services

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts

• Desire to work in an open, collaborate, and fast-paced environment

Eligibility Criteria :

• Bachelor's Degree and 5 years of IT experience developing information systems and project management experience or in lieu of a degree 7 + Years of relevant experience.

Work Timings : 2 PM to 11 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L9+ can apply for this opportunity.

Grade/Level: 11

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