AVP, IAM User Reconciliation Product Owner

Job Description:

Role Title: AVP, IAM User Reconciliation Product Owner (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

This role will be part of Synchrony Identity and Access Management Technology and Governance team which ties to Synchrony Information Security team.

Role Summary/Purpose:

The AVP, IAM User Reconciliation Product Owner will lead the oversight and strategy of Synchrony's user access reconciliation process and platform.  Synchrony leverages SailPoint IdentityIQ for its identity governance platform.  An access reconciliation portal has been created to reconcile access and role data between SailPoint IdentityIQ and the target Synchrony system. This role will lead a team of senior analysts and engineers to ensure all access and role information in Synchrony's identity governance platform matches exactly with the respective access in each Synchrony system. This role will be the product owner of Synchrony's identity governance user reconciliation agile product team, advancing Synchrony's identity governance & technology strategic roadmap to enable and protect Synchrony's workforce and systems.

Essential Responsibilities:

• Agile product owner of Synchrony's User Access Reconciliation process and platform, leading strategy, design and implementation, including oversight of all process  controls, leveraging Synchrony's SAFE Agile framework

• Lead a team of senior analysts and engineers to ensure access and role information in Synchrony's identity governance platform matches with the access information in the respective Synchrony system within SLA

• Own Synchrony's user access reconciliation risks and controls, interfacing with regulators, auditors and 2nd line of defense partners

• Provide deep technical and process expertise for user access administration, configuration, and best practices, including SailPoint IdentityIQ integrations with other systems

• Management & maintenance of user access reconciliation data required to support the execution of platform capabilities and integrations, while maintaining compliance

• Collaborate with other Synchrony technology teams to provide escalated product support, resolving escalated production issues and requests in a timely manner

• Author, review, own and communicate user access reconciliation documentation, including processes, controls, job aids and sequence/flow diagrams

• Identify, prioritize and remediate process and technical features in Synchrony's user access reconciliation service in a timely delivery manner

• Collaborate across a wide audience of stakeholders regarding business objectives, priorities, and impact to user access reconciliation proposed enhancements

• Provide ongoing coaching and mentorship to continuously improve teammates knowledge, sustaining a continuous learning culture

• Attract talent to the identity and access management (IAM) organization through promotion of our identity technology and governance services

Qualifications/Requirements:

• Bachelor degree in Technology or Business Management with 8 years of IT experience or in lieu of degree 10 years of experience required.

• Minimum of 3 years' experience leading identity governance processes and technologies in a regulated environment

• At least 1 year experience as an identity and access management (IAM) process control owner

• Minimum 5 years of role administration experience within SailPoint IdentityIQ

Desired Characteristics:

• Experience as an agile product owner / product manager working within the SAFE agile framework within Jira

• Experience in IAM processes, focused on managing SailPoint IdentityIQ user access reconciliations within a large enterprise organization

• Strong service and process design skills; especially in identity and access management

• Strong executive presence, communication, presentation skills

• Strong collaboration skills with both technical and business contacts

• Self-starting, independent worker, organized and detail orientated

• Proven analytical mindset; Ability to identify patterns or correlations within data sets

• Experience in IAM processes, focused on managing SailPoint IdentityIQ user access reconciliations within a large enterprise organization

• Experience in owning, cultivating and managing strong, effective external relationships

• Experience interfacing with external regulators and auditors as a process control owner

• Experience implementing and managing IAM controls related to PCI, SOX, NIST 800-53, 800-63, , or standards within the financial industry

• Deep understanding of business workflows and related business processes, and business impacts to/from Identity Management platforms

Eligibility Criteria:

Bachelor degree in Technology or Business Management with 8 years of IT experience or in lieu of degree 10 years of experience required.

Work timings:

3am – 12pm EST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, LPP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Grade/Level: 11

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