Director - DevOps & SRE

About Us

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

Zycus is seeking a highly technical, hands-on, solution-driven Director of DevOps & SRE to lead our global DevOps and reliability engineering organization for a fast-scaling SaaS platform. The ideal candidate will be a driven, go-getter leader who thrives on escalations, defines preventive processes, and doesn't hesitate to get their hands dirty. You will lead DevOps and SRE architects and teams, manage large-scale cloud and hybrid infrastructure, and drive AI-powered automation to ensure reliability, scalability, and operational excellence.

Key Responsibilities
Leadership & Strategy

• Lead and mentor a global team of DevOps and SRE architects, engineers, and managers.
• Define and execute the DevOps & SRE strategy, aligning infrastructure, reliability, and automation with business objectives.
• Serve as the primary escalation point for critical product and operational issues.
• Define processes, playbooks, and preventive measures to avoid recurring incidents.
• Foster a results-driven, hands-on culture across all DevOps and SRE teams.

Infrastructure & Operations

• Manage large-scale SaaS environments spanning thousands of servers, microservices, and hybrid cloud/on-prem infrastructure.
• Architect and implement cloud-native and hybrid infrastructure leveraging AWS, Azure, GCP, and on-prem resources.
• Build and optimize CI/CD pipelines and infrastructure automation using Python, Ansible, Terraform, and related tooling.
• Lead system architecture and performance optimization for load balancers, proxies, caches, messaging queues, and secure APIs.

AI-driven Automation & Innovation

• Integrate Generative AI / AIOps for anomaly detection, predictive scaling, automated remediation, and proactive monitoring.
• Evaluate and implement AI-based tools or develop custom scripts/models to reduce manual toil and increase operational efficiency.
• Drive continuous innovation in DevOps tooling, automation frameworks, and best practices.

Collaboration & Process Improvement

• Partner with Product, Engineering, QA, and Security teams to embed observability, automation, and reliability early in the SDLC.
• Define KPIs, SLAs, and SLOs to measure system performance and operational efficiency.
• Lead post-incident reviews, root cause analysis, and implement preventive processes.

Job Requirement

Required Skills & Experience

• 12–18 years in DevOps, SRE, or cloud/hybrid infrastructure roles with 5+ years in senior leadership.
• Proven experience managing large-scale SaaS environments (microservices, hybrid cloud/on-prem systems).
• Deep expertise in cloud and hybrid infrastructure: AWS, Azure, GCP, and on-prem integration.
• Hands-on expertise in Kubernetes, Docker, Terraform, Ansible, Packer, Nomad, and automation frameworks.
• Strong scripting and automation skills in Python and related tooling.
• Experience handling critical escalations, root cause analysis, and preventive process design.
• Strong architectural design, problem-solving, and stakeholder management skills.
• Aggressive, solution-oriented, hands-on leader who can operate at both strategic and tactical levels.

Preferred Qualifications

• Bachelor's or Master's in Computer Science, IT, or related field.
• Experience with observability tools: Datadog, Prometheus, Grafana, New Relic, or AI-native platforms.
• Experience in product-based or SaaS organizations.
• AWS, Azure, or hybrid cloud certifications are a plus.

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (world's leading market research analyst) as a Leader in Procurement Software Suites.Zycus is also recognized as a Customer First Organization by Gartner. Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

About Zycus:

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.

Join us in redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus — where you are truly #MeantforMore.

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