Telecaller

1 week ago

Surat, Gujarat, India Parth Print Point Full time ₹ 1,44,000 - ₹ 17,28,000 per year

Company: Parth Prints

Reporting To: Packaging Head

Location: Surat

Role Overview

The Telecaller will be responsible for handling inbound and outbound calls, converting IndiaMART packaging inquiries into qualified leads, maintaining follow-up discipline, and supporting the sales team with appointment setting, lead filtration, and client communication. The role requires strong communication skills, fast response time, and an understanding of printing & packaging products.

Key Results Area(KRAs)

A. Lead Handling & Qualification

  • Handle all incoming IndiaMART packaging leads promptly and professionally
  • Make outbound calls to new inquiries received through IndiaMART, website, referrals, and offline sources.

Understand the client's requirement related to:

  • Packaging boxes
  • Labels, stickers
  • Custom printed materials
  • Paper quality, size, quantity, finishing
  • Qualify leads and forward potential clients to the sales team.

B. Follow-up & Conversion Support

  • Maintain regular follow-ups with interested clients until the appointment/order is confirmed.
  • Share catalogues, sample photos, and company profile when required.
  • Set appointments for the sales team for high-potential leads.
  • Ensure no lead is missed or dropped due to poor follow-up.

C. Documentation & CRM Management

  • Update daily calling reports and follow-up status in CRM/Excel.
  • Maintain proper record of IndiaMART leads:
  • New leads
  • Hot / warm / cold leads
  • Converted / not converted reasons
  • Coordinate with the sales team for quotation and order updates.

D. Communication & Client Assistance

  • Provide accurate product information such as paper type, printing method, delivery timeline, basic costing inputs, etc.
  • Handle customer objections politely and confidently.
  • Guide clients to share artwork, job details, quantity, and required specifications.

E. Coordination with Internal Teams

  • Coordinate with the designing team for artwork clarity and client requirements.
  • Coordinate with production department for delivery timeline updates.
  • Support sales executives by preparing lead briefs before they visit clients.

Required Skills:-

Core Skills

  • Excellent communication & telephone etiquette
  • Strong follow-up discipline
  • Basic understanding of printing & packaging materials
  • Ability to handle IndiaMART dashboard (lead response, chat, inquiry tracking)
  • Ability to explain product details confidently
  • Lead generation & appointment setting skills

Soft Skills:-

  • Polite and confident speaking
  • Listening skills
  • Patience and customer-handling ability
  • Result-oriented mindset
  • Time management & multitasking

Required Experience:-

  • 0–2 years of experience in telesales / telecalling / customer service.
  • Experience with IndiaMART leads is a strong advantage.
  • Basic computer knowledge (Excel, WhatsApp Business, email).

Job Type: Full-time

Pay: ₹12,000.00 per month

Work Location: In person

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