Tele Caller
5 days ago
Job Description: Telecaller
Company: Parth Prints
Reporting To: Packaging Head
Location: Surat
Role Overview
The Telecaller will be responsible for handling inbound and outbound calls, converting IndiaMART packaging inquiries into qualified leads, maintaining follow-up discipline, and supporting the sales team with appointment setting, lead filtration, and client communication. The role requires strong communication skills, fast response time, and an understanding of printing & packaging products.
Key Results Area(KRAs)
A. Lead Handling & Qualification
Handle all incoming IndiaMART packaging leads promptly and professionally.
Make outbound calls to new inquiries received through IndiaMART, website, referrals, and offline sources.
Understand the clients requirement related to:
Packaging boxes
Labels, stickers
Custom printed materials
Paper quality, size, quantity, finishing
Qualify leads and forward potential clients to the sales team.
B. Follow-up & Conversion Support
Maintain regular follow-ups with interested clients until the appointment/order is confirmed.
Share catalogues, sample photos, and company profile when required.
Set appointments for the sales team for high-potential leads.
Ensure no lead is missed or dropped due to poor follow-up.
C. Documentation & CRM Management
Update daily calling reports and follow-up status in CRM/Excel.
Maintain proper record of IndiaMART leads:
New leads
Hot / warm / cold leads
Converted / not converted reasons
Coordinate with the sales team for quotation and order updates.
D. Communication & Client Assistance
Provide accurate product information such as paper type, printing method, delivery timeline, basic costing inputs, etc.
Handle customer objections politely and confidently.
Guide clients to share artwork, job details, quantity, and required specifications.
E. Coordination with Internal Teams
Coordinate with the designing team for artwork clarity and client requirements.
Coordinate with production department for delivery timeline updates.
Support sales executives by preparing lead briefs before they visit clients.
Required Skills:-
Core Skills
Excellent communication & telephone etiquette
Strong follow-up discipline
Basic understanding of printing & packaging materials
Ability to handle IndiaMART dashboard (lead response, chat, inquiry tracking)
Ability to explain product details confidently
Lead generation & appointment setting skills
Soft Skills:-
Polite and confident speaking
Listening skills
Patience and customer-handling ability
Result-oriented mindset
Time management & multitasking
Required Experience:-
02 years of experience in telesales / telecalling / customer service.
Experience with IndiaMART leads is a strong advantage.
Basic computer knowledge (Excel, WhatsApp Business, email).
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