Process Improvement Specialist

Principal Consultant- Process Improvement Specialist

Principal Consultant- Process Improvement Specialist-ITO

Ready to build the future with AI?
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant- Process Improvement Specialist
We are seeking a highly motivated Process Improvement Specialist with a strong background in Operational Excellence, Lean Six Sigma (Green Belt/Black Belt certification), and proven expertise in Banking operations and Data Governance. The role requires driving continuous improvement initiatives, enhancing process efficiency, ensuring compliance with governance standards, and supporting business transformation programs within the banking domain.
Responsibilities

• Lead and deliver process improvement projects using Lean Six Sigma methodologies

• Partner with cross-functional stakeholders across business, technology, and data teams to identify improvement opportunities, optimize workflows, and eliminate inefficiencies.

• Ensure alignment of operational processes with banking regulations, data governance frameworks, and compliance requirements.

• Drive adoption of Operational Excellence best practices, creating a culture of continuous improvement.

• Collect, analyze, and interpret operational and financial data to support decision-making and performance monitoring.

• Facilitate root cause analysis and implement corrective/preventive measures for recurring process issues.

• Develop and track KPIs/metrics to measure effectiveness of improvement initiatives and ensure sustainability.

• Conduct training, mentoring, and capability-building workshops on Lean Six Sigma and data governance practices.

• Collaborate with Data Governance teams to ensure data quality, lineage, and compliance with data management policies.

• Prepare executive-level presentations, reports, and dashboards to communicate progress, risks, and outcomes of improvement initiatives.

Qualifications we seek in you
Minimum Qualifications

• Experience in Process Improvement / Operational Excellence, preferably in Banking & Financial Services.

• Certified Lean Six Sigma Green Belt or Black Belt (Black Belt preferred).

• Strong understanding of Data Governance principles, data quality management, and regulatory compliance

• Hands-on experience in process re-engineering, automation, and transformation initiatives.

• Proficiency in process mapping tools (Visio, ARIS, Signavio, etc.) and data visualization tools (Tableau, Power BI, or equivalent).

• Analytical mindset with strong problem-solving and quantitative skills.

• Excellent stakeholder management, communication, and facilitation skills.

• Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.

• Strong change management and coaching abilities to influence and embed process excellence culture.

• Experience working in Agile/Scaled Agile environments.

Preferred Qualifications/ Skills

• Analytical mindset with strong problem-solving and quantitative skills.

• Excellent stakeholder management, communication, and facilitation skills.

• Banking domain knowledge covering Retail, Corporate, or Investment Banking operations.

• Strong change management and coaching abilities to influence and embed process excellence culture.

• Experience working in Agile/Scaled Agile environments.
Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Principal Consultant Primary Location India-Bangalore Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 12, 2025, 3:16:45 PM Unposting Date Sep 17, 2025, 6:29:00 PMMaster Skills List ConsultingJob Category Full Time Experience LevelSenior Level

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