Architect I

9 - 12 Years

1 Opening

Trivandrum

Job Title: Salesforce Business Analyst

Experience Range:

Total Experience: 9 to 12 years

Relevant Experience: Minimum 3 years as a Business Analyst or Consultant within Salesforce ecosystems

Hiring Location:

[Specify Location – e.g., Bangalore / Pune / Hyderabad / Gurgaon / Chennai / Noida/Trivandrum

Role Overview:

The Salesforce Business Analyst / Consultant plays a pivotal role in bridging the gap between business requirements and technical implementation on the Salesforce platform. The individual will collaborate with business stakeholders and technical teams to gather requirements, design scalable solutions, and ensure successful system delivery. This role combines business process understanding with Salesforce product expertise to enhance organizational efficiency and drive digital transformation.

Key Responsibilities:

• Gather and document business requirements through stakeholder discussions, workshops, and interviews.
• Analyze current business processes and identify opportunities for automation and Salesforce-driven improvements.
• Translate business needs into functional specifications, user stories, and acceptance criteria.
• Collaborate closely with Salesforce administrators, developers, and architects to design scalable and effective solutions.
• Create, present, and maintain documentation, ensuring stakeholder feedback and formal sign-off.
• Support system testing by preparing test cases, conducting test reviews, and coordinating UAT.
• Deliver user training, create training materials, and drive Salesforce adoption across teams.
• Act as a liaison between business users and technical teams to ensure alignment on project deliverables.
• Monitor system performance, troubleshoot issues, and recommend enhancements.
• Stay updated with Salesforce releases, new features, and best practices to advise on continuous improvement strategies.

Must Have Skills:

• 3+ years of experience as a Salesforce Business Analyst or Salesforce Consultant.
• Strong understanding of Salesforce products such as Sales Cloud, Service Cloud, and Experience Cloud.
• Proven ability to gather, analyze, and document business and technical requirements.
• Experience in creating process maps, user stories, functional specs, and system documentation.
• Solid understanding of Salesforce architecture, capabilities, and data model.
• Excellent communication, stakeholder management, and presentation skills.
• Experience in supporting testing processes, including test case design and UAT coordination.
• Strong problem-solving and analytical thinking with a focus on scalable, best-practice solutions.
• Familiarity with Agile/Scrum methodologies and iterative delivery processes.
• Educational Qualification: Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

• Certifications (Mandatory):

• Salesforce Certified Business Analyst

• Salesforce Administrator Certification (ADM 201)

Good to Have Skills:

• Exposure to Apex, Visualforce, or other Salesforce customization features (for functional understanding).

• Additional Salesforce Certifications such as:

• Platform App Builder

• Sales Cloud Consultant / Service Cloud Consultant

• Experience working on cross-cloud implementations or Salesforce integrations.

• Familiarity with data analysis tools, reporting, or dashboard creation in Salesforce.
• Knowledge of third-party integrations or AppExchange products.

Key Attributes:

• Strong business acumen with a passion for technology-driven solutions.
• Excellent interpersonal and stakeholder engagement skills.
• Ability to balance business needs and technical feasibility.
• Proactive, detail-oriented, and capable of managing multiple priorities.

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.