International Voice Process

4 hours ago

Gurgaon, Haryana, India e20cca89-e7c1-4791-84fe-f126ba7784b2 Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Responsibilities

  • Handle inbound and outbound international customer calls efficiently and professionally.

  • Deliver exceptional customer service while resolving queries promptly and accurately.

  • Maintain call quality, documentation accuracy, and compliance with company standards.

  • Update and track customer interactions in the CRM system with attention to detail.

  • Collaborate with team members to achieve process goals, KPIs, and customer

satisfaction targets.

Requirements:

  • Minimum 1 year of experience in an international voice process environment.

  • Strong communication skills in English (both verbal and written).

  • Willingness to work in rotational shifts, including night shifts.

  • Good problem-solving, analytical, and interpersonal skills.

  • Immediate joiners preferred for quicker onboarding.

Job Type: Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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