Product Operations Engineer

2 days ago

Chandigarh, Chandigarh, India cefa2142-bece-42f3-9fc4-05f6948f31b5 Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Title – Product Operations Engineer

Location – Chandigarh

No. of Positions – 1

Experience – 0 – 2.5 Years

Job Type– Full-Time

Shift Timings – IST/PST

Collaborates With: Other Product Managers, Solution Engineering, Customer Success, PMO, QA, and Sales Engineering

Core Purpose: To ensure that the product's components and supported workflows are validated, documented, and consistently understood across teams. Acts as a configuration SME-in-training; supporting internal stakeholders.

Responsibilities –

Configuration Setup & Validation

Execute product configurations in test environments to validate new features or workflow capabilities.

  • Test configurable elements (rules, access workflows, approval paths, forms, integrations, role mappings) according to product specifications and customer scenarios.
  • Verify that configurations align with OOB behavior and document deviations or custom dependencies.
  • Support PMs and POs in validating OOB configuration feasibility during pre-release QA or internal demos.

Solution Validation Testing

  • Carry out solution validation test cycles (beyond functional QA) to confirm end-to-end workflow behavior from a product use-case standpoint.
  • Document results and highlight gaps between intended design and achievable configuration.
  • Support regression validation for major configuration-based changes.

Internal Enablement Support

  • Act as a first point of contact for PMO, CS, SE, and Sales teams for questions about supported (non-OOB) workflows that can be achieved through configuration.
  • Provide internal guidance or step-by-step configuration references when unique workflow requirements are raised.
  • Escalate complex solution or integration questions to senior Product Ops Engineers or PMs for review.

OOB Configuration Documentation

  • Assist in creating and maintaining Out-of-Box Configuration Guides — step-by-step references for typical workflows, configurations, and supported parameters.
  • Ensure documentation is versioned, reviewed, and synchronized with product releases.
  • Maintain "configuration deltas" when OOB behavior changes between versions.

Configuration Knowledge Base Management

  • Assist the documentation with to update configuration-related pages in internal repositories
  • Track configuration FAQs and supported exceptions.

Cross-Team Communication

  • Respond to internal product configuration inquiries in a timely, consistent manner.
  • Participate in configuration walkthroughs and demos to cross-functional teams.
  • Support onboarding of new team members on configuration best practices.

Continuous Improvement

  • Propose improvements to OOB configurations based on recurring customer needs.
  • Identify common non-OOB configurations that could be standardized into future releases.
  • Flag recurring configuration issues or pain points to Product and Engineering for roadmap consideration.

Qualifications – Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

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