
Operations (Hyperlocal 60 minutes)
9 hours ago
Operations (Hyperlocal 60 Minutes) Objective
To ensure Epik's
home demo promise of 60–120 minutes
is consistently delivered across Bangalore (and future cities), while maintaining operational efficiency, customer delight, and cost control.
Key Responsibilities
1. Fulfillment & SLA Management
- Maintain
60–120 min demo SLA
for all booked demos. - Build and monitor daily route plans, ensure OTIF (On Time In Full) performance.
- Track cancellations, RTOs, and escalations; reduce SLA breaches by 30%.
- Monitor NPS and demo feedback; take corrective action within 24 hours.
- Ensure escalation framework for poor demo experiences is followed.
5. Process & Automation
- Deploy tools for
demo booking, routing, and live tracking
. - Enable dashboards for demo done %, cancellations, cost per demo, GMV per demo.
- Weekly reporting to founders on SLA performance, costs, and efficiency gains.
KPIs
- Demo SLA adherence (60–120 mins):
95%
- Cost per demo:
-
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