General Manager – Food

1 week ago

Bengaluru, Karnataka, India PLaY Arena Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibility:

Food & Beverages division. (including Liquor) + Rooms Division (Hotel) + Banquet hall

Role Overview:

The General Manager (F&B & Rooms) will be responsible for overseeing the entire Food & Beverage operations and hotel rooms division and to ensure that all units are run efficiently. The role demands strong leadership, operational excellence, and business acumen to ensure high-quality guest experiences, cost control, and profitability.

Key Responsibilities:

Food & Beverage Operations:

  • Oversee daily operations of restaurants, bars, banquets, and catering.
  • Develop and implement innovative menus and promotions to increase revenue.
  • Maintain high standards of food quality, hygiene, and service.
  • Monitor inventory, control costs, and minimize wastage.
  • Ensure compliance with FSSAI, safety, and hygiene standards.

Rooms Division Management :

  • Manage room reservations, housekeeping, front office, and guest services.
  • Ensure maximum occupancy, yield management, and guest satisfaction.
  • Maintain rooms and amenities to high-quality standards.
  • Supervise housekeeping and maintenance to ensure cleanliness and upkeep.
  • Upkeep of room in all respect include internet and other gaming tools

Leadership & People Management:

  • Lead, train, and motivate a team across F&B and rooms operations.
  • Implement SOPs and ensure consistent service delivery.
  • Conduct performance evaluations and foster a positive work culture.

Financial & Business Management:

  • Prepare and manage departmental budgets, P&L statements, and forecasts.
  • Achieve revenue, profitability, and cost-control targets.
  • Identify business opportunities to increase revenue streams.

Customer Experience & Relationship Management:

  • Ensure high levels of guest satisfaction and handle escalations effectively.
  • Build strong relationships with regular customers, vendors, and partners.
  • Implement guest feedback mechanisms for continuous improvement.
  • Maintain liaison with 3rd party booking platform

Qualifications & Skills:

  • Bachelor's/ Master degree in Hotel Management or equivalent; MBA preferred.
  • 10–15 years of experience in F&B and hotel operations, with at least 5 years in a leadership role.
  • Strong knowledge of F&B operations, hotel rooms management, Liquor service and compliance requirements there to, budgeting, and cost control.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to multitask and manage operations efficiently.
  • Hands-on approach with attention to detail.

Perks & Benefits:

  • Competitive salary with performance-linked incentives.
  • Medical insurance coverage for self,
  • Annual leave & holiday benefits.
  • Professional development and training opportunities.
  • Opportunity to lead both F&B and Rooms operations in a growing brand.
  • Recognition programs for outstanding performance.

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