Insurance Collections Executive

4 days ago

Noida, Uttar Pradesh, India EXL SERVICES Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Executives

Basic Function
To do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review.

Essential Functions
  • Candidate should have analytical skills
  • F&A (Insurance) collections background is essential
  • Past work experience of SAP ERP will be of weightage advantage
  • Good working knowledge of Microsoft Excel
  • Ensure that the guidelines are followed as per standard procedures
  • Coaching & providing effective feedback to the collectors
  • Quality monitoring & review of accounts
  • Allocation of accounts as per the guidelines
  • Ensure timely closure of accounts
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure adherence to Company Policies and Procedures
  • Ensure fair methods are used to collect outstanding balance on the account
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
  • Prepare reports of the accounts assigned to the team
  • Preparing business review templates for performance review

  • Primary Interactions @ EXL
    • Manager for the purpose of review, feedback, clarification and operations communication
    • Senior Processors for the purpose of Pre-process and Process training
    • Processors for performance updates
    • Business head for overall performance of process and or any other thing related to the process
  • Primary Interactions @EXL

    SME for process updates, performance review, feedback on the team & process



    Organizational Relationships

    Reports To : Process Manager Supervises : Processors & Senior Processors

  • Skills Technical Skills
    • Good Computer navigation skills, keyboarding skills
    • Proficient in MS office – specially Excel

  • Process Specific Skills

    • Possesses necessary knowledge of business concepts to effectively perform the job
    • Effective negotiation skills
    • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
    • Commits to achieving specific objectives and takes ownership for accomplishing them.
    • Effectively balances quality, customer service and productivity standards
    • Make calls to the customer for collection or payment details

    Work towards resolution of disputes

  • Soft skills (Desired)

    • Self discipline
    • Result orientation
    • Adaptability
    • Presentation skills
    • Feedback skills
    • Goal oriented

  • Soft Skills (Minimum)

    • Excellent written and verbal communication skills
    • Listening and comprehension skills
    • Questioning and Reasoning Skills
    • Customer Service focus and telephone etiquette
    • Ability to multi task, prioritize and manage daily work activities

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