Customer Relations Assistant

2 weeks ago

Calicut Medical College Calicut Kerala, India ZACKLE ENGINEERS LLP ,Channel Partner - TOSTEM ( Part of LIXIL) Full time ₹ 1,44,000 per year

Job description:

Job Title: Customer Relations Assistant

Location: Calicut

Company: ZACKLE

Female -CANDIDATE preferred

Job Type: Full-time

About Us: ZACKLE is a dynamic and innovative company dedicated to delivering unparalleled customer experiences. We are currently seeking a proactive and customer-centric individual to join our team as a Customer Relations Assistant.

Job Overview: As a Customer Relations Assistant at ZACKLE, you will be the main point of contact between our company and its departments. This role demands excellent communication skills, empathy, and a proactive approach to ensure the highest level of customer satisfaction.

Responsibilities:

Customer Communication: Engage with customers through various channels, including phone calls, emails, and live chat. Provide prompt and accurate responses to customer inquiries.

Issue Resolution: Address customer concerns, complaints, and inquiries professionally and empathetically. Collaborate with internal teams to efficiently resolve customer issues.

Relationship Building: Cultivate and maintain strong relationships with customers.

Proactively reach out to customers to ensure satisfaction and gather valuable feedback.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer service or a related role.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in Software & MS Excel.

Job Types: Full-time, Permanent, Fresher

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Paid sick time

Work Location: In person

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