Associate Account Manager

6 days ago

Kozhikode, Kerala, India Wattlecorp Cybersecurity Labs Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Career Details

We're actively hiring an Inbound Associate Account Manager 
(experience 0-1 year)
 to join our Calicut office in
Govt. Cyberpark. This is an entry-to-mid-level position, where we expect you to enhance our inbound leads by effectively and responsibly managing existing client accounts.

Your role in this regard will be crucial in helping us achieve our sales target, which in turn, will drive growth through retention for our business.

Key Responsibilities

  • Inbound Inquiry Management:
     Provide prompt response to inbound inquiries (calls, emails, chat, and social platforms, prioritizing those high-priority queries in a matter of minutes.
  • Service Knowledge:
    Understand customer requirements and match them with the appropriate cybersecurity services offered by Wattlecorp.
  • Client Information and CRM System Management:
     Qualify leads by accurately maintaining detailed client records, as well as updating CRM systems.
  • Product Demonstration and Technical Discussion:
     Schedule and coordinate product demos and technical discussions with the sales and/or the technical teams.
  • Lead Generation and Conversion:
     Follow up with potential clients through personalized communication techniques, thus nurturing relationships and guiding them through the purchase decision.
  • Sales Administration and Documentation:
     Actively engage in developing proposals, quotations, and preparing sales documentation.
  • Product and Marketing Expertise:
     Maintain a higher degree of product and market knowledge when handling customer queries.
  • Sales Performance and Optimization:
    Achieve individual and team-based sales and conversion targets.

Qualifications & Requirements

  • A bachelor's degree in Computer Science, IT, Business Administration, Marketing, or a related field.
  • Should possess a minimum of 1-year experience in inbound sales, handling customer support duties, or inside sales (fresh graduates with excellent communication skills are encouraged to apply).
  • Basic understanding or interest in IT or cybersecurity concepts.
  • Excellent verbal and written communication skills.
  • Strong listening, problem-solving, and relationship-building abilities.
  • Should be able to expertly leverage CRM systems and relevant online communication tools (preferred, though not mandatory).
  • Exceptional command of the English Language (written and verbal).

Preferred Skills

  • Background or coursework in Information Technology or Cybersecurity.
  • A profound knowledge and understanding of sales pipelines and lead qualification.
  • Willingness to learn technical concepts and sales methodologies.

Location:
Govt. Cyberpark, Calicut

Experience:
0-1
 
Year

Apply if you feel you can confidently meet the above requirements for the concerned position. Once you're done, we'll be looking forward to have you in our team. Join and fuel your management career with Wattlecorp.

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