Teleperformance hiring For Customer Support
2 weeks ago
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
- Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism.
- Collaborate with internal teams to escalate complex issues and ensure seamless resolution.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- Fresher/Experience both can apply.
- Candidate must be well versed with Telugu language.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
- Strong problem-solving skills with attention to detail and ability to multitask effectively.
Please bring your resume mention "HR Brinda" or call " ",
You can directly visit office on below mentioned address
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