Customer Support Executive

2 weeks ago

Delhi Gurugram NCR, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Teleperformance Hiring for Fresher/ Exp for Gurgaon location

Job Responsibilities-

  • Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
  • Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
  • Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
  • Meet call handling quotas and individual and team sales targets
  • Gather and analyse client data to identify possible products or services to recommend to management
  • Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
  • Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
  • Follow communication protocols, rules, and policies

Process Requirements :

  • Graduation is mandatory.

  • Goodcommunication in English [ Verbal & written ]

  • Graduate Fresher/Under-graduate with 1 yr exp on paper can also apply

Benefits :

  1. 6 days working

  2. PF, Insurance, Mediclaim,Gratuity Benefit

Please carry a copy of your resume & mention "Geeta"

Contact -HR Geeta Mehra

Location - Teleperformance , 96-97 Udyog Vihar phase 4 Landmark Opposite Airtel Building

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