Consultant ( Network Assistant)

Interested and eligible candidates are invited to submit applications for position in Indian Institute of Corporate Affairs, purely on contractual basis. The details of eligibility conditions, remuneration, terms etc. can be downloaded from the website:

JOB BRIEF:

Manage, maintain, operate, setup, configure,troubleshoot, debug, implement etc. at L1/L2 level, the IICA campus network (LAN/W-LAN) comprising of primarily of Data & Voice components of various make(Cisco/HP/Aruba/Juniper/Fortinet/Avaya/Dell/NEC/etc.) and effectively ensuring that the IICA Campus network (LAN/WLAN - Active & Passive) have maximum uptime, is fast and reliable delegated connectivity for employees at their work systems, with minimal delays or errors.

A. EXPERIENCE:

2 (min.) years of relevant, proven hands-on andValidated experience of managing, maintaining, operating and troubleshooting of Campus computer network and server administration.

B. CERTIFICATIONS:

Mandatory: (I) CCNA (ii) 1 year certification from aGovernment recognized institute in computer networks (LAN/WLAN/Passive)

Preferred: OEM Certified (Avaya/Hp etc.)

C. JOB ROLE & RESPONSIBILITY:

i. Carryout event monitoring and performance monitoring, detection of malfunctions

ii. Carryout installing, configuration, maintenance, operation, support and troubleshooting of various network active devices/systems/components and services inter alia routers, switches, firewalls, load balancers, VPN, QoS, Access Point and controllers, DNS and DHCP

iii. Maintaining and looking after all aspects of the passive component/part of the LAN & WAN (both Data & Voice) of the institute, including cable deployment, Dressing of Network Cables in Racks, Cleaning of Network Devices, Punching and Crimping of Cat 6 Cable with I/O port and RJ45 connector.

iv. Attend to day to day support issues related to all aspects of network including their trouble shooting, repair and replacement. Providing on call support, including procedural documentation and relevant reports. Provide technical support to program trainees/participants in trainee accommodations (Trainee hostel) and Retreat (Guest House). Respond within agreed time limits to callouts.

v. Updating network equipment to the latest firmware releases

vi. Monitoring connectivity and troubleshooting

vii. Monitoring network engineering performance and ensure system availability and reliability

viii. Monitoring system resource utilization, trending, and capacity planning

ix. Implement IP Addressing &Subnetting

x. Implement and maintain VOIP phone system to include phone servers and phones.

xi. Troubleshoots network problems at L1 & L2 level.

xii. Interact and negotiate with vendors, outsources, and contractors to secure network products and services

xiii. Configuring and installing. Liaison and coordinate with the authorized OEM/vendors of all types of hardware/systems and peripherals installed in the institute as and when required. Coordination with vendors for installations / up gradation of new hardware. Call logging with vendors and follow up till final resolution.

xiv. Liaise with vendors and other IT personnel for problem resolution

xv. Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

xvi. Provide Level-3 support and troubleshooting, if required, to resolve issues

xvii. Select and implement security tools, policies, and procedures

D. REQUISITE EXPERIENCE:

i. Experience in routing protocols like OSPF, BGP, and standby protocols like HSRP and VRRP.

ii. Experience in network monitoring / management tools/ analysis tools.

iii. Having experience of L2 and L3 switches

iv. Experience of working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

v. Hands-on experience with monitoring, network diagnostic and network analytics tools

vi. Experience of working with network technologies: WAN/LAN, TCP/IP, VLAN, VTP, HSRP and NAT.

E. SKILLSET/COMPETENCY:

i. Ability to implement, administers, and troubleshoots network infrastructure devices, including wireless access points, firewall, routers, switches, and controllers.

ii. Understanding of LAN, Wi-Fi, WAN terminology, IP Subnetting, IP packet flow & DHCP packet flow.

iii. Knowledge of Static and dynamic routing and Switching Protocols

iv. Knowledge of Windows and Linux OS IP and static routing configuration hand holding.

v. Basic knowledge of Firewall and IP SLA.

vi. Understanding of TCP/UDP ports and network tools like Wireshark.

vii. Technical ability to provide 1st level network monitoring.

viii. Technical ability to provide basic fault finding and fault escalation.

ix. SVI, VLANs, Ether Channel, STP, VTP, ARP, OSI Model.

x. Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)

xi. Deep understanding of the OSI or TCP/IP model

xii. Understanding of LAN, Wi-Fi, WAN terminology, IP Subnetting, IP packet flow & DHCP packet flow.

xiii. Knowledge of Static and dynamic routing and Switching Protocols

xiv. Knowledge of Windows and Linux OS IP and static routing configuration hand holding.

xv. Basic knowledge of Firewall and IP SLA.

xvi. Understanding of TCP/UDP ports and network tools like Wireshark.

F. GENERIC SKILLS:

Good ability to follow and document operational processes.

G. ACADEMIC QUALIFICATION:

i. B.Tech/B.E. in Computer Science/Computer Engineering/Electronics/ Electronics & Telecommunications/ Electronics & Communication/ Electronics & Instrumentation/Information Technology from UGC & AICTE recognized university/institute.

OR

ii. Bachelor in Computer Applications & Masters in Computer Applications from UGC & AICTE recognized university/institute.

OR

iii. Post Graduate Degree in Computer Science/Computer Engineering/Electronics/Electronics & Telecommunications/ Electronics & Communication/ Electronics & Instrumentation /Information Technology from UGC & AICTE recognized university/institute.

H. DUTY SCHEDULE:

6 days working in a week with 1 weekly off (as decided by controlling officer)

I. DUTY HOURS:

09:30 AM - 6:00 (30 minutes lunch break)

Last date of receipt of applications