Guided and Interactive Troubleshooting Administrator

6 days ago

Pune, Maharashtra, India Rolls-Royce Full time US$ 90,000 - US$ 1,20,000 per year
Job Description

Job Description

  • Analyze potential flaws in our products and describe fault codes including root causes & remedial action (e.g. MMS, MMC, Power Control).
  • Create individual troubleshooting test steps within the OTX authoring system and check for existing descriptions, references or links.
  • Create new content for troubleshooting and make instructions available for other IT tools.
  • Facilitate the timely delivery of troubleshooting content for our products to the Service organization.
  • Work in a global team with all relevant specialist departments such as Service, R&D or Training Center.
  • Test troubleshooting products for consistency and quality using internal testing tools to ensure quality accordingly.

Skills and qualifications:

  • Bachelors / masters in Electronics or mechatronics Engineering with 6-9 years of experience.
  • Previous experience of automation plants and systems, and an ability to analyze interrelationships, e.g. the relevance of fault symptoms or the interaction of sub-components.
  • Understanding about internal combustion engine, systems and applications is desirable.
  • Knowledge of our in-house It-landscape as well as programming skills in OTX is an advantage.
  • Enthusiastic, communicative personality who can engage with project teams, technical experts and users in German and English.
  • Sound MS Office skills, particularly Excel.
  • A methodical approach and a solid background in electronics/engineering.
  • Inquisitive nature, keen to continue developing with us by accepting the challenge of fostering an understanding of new troubleshooting products and technologies.
Job CategoryEngineering for ServicesPosting Date11 Aug 2025; 00:08

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