Engineer - Network Troubleshooter

4 days ago


Pune, Maharashtra, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

As a Product Support Engineer, you will be responsible for troubleshooting complex technical issues and collaborating closely with engineering and service delivery teams.

Key Responsibilities
  • Follow system support guidelines and prioritize faults to meet service level agreements.
  • Investigate and reproduce system network issues using advanced troubleshooting techniques.
  • Lead root cause analysis reports post-event, identifying areas for improvement.
  • Execute system configuration changes within given access rights and approval.
  • Handle and clear assigned trouble tickets in a timely manner.
  • Provide technical expertise and assist in documentation to improve knowledge sharing.
  • Participate in technical discussions to enhance network performance.
  • Handle second-level service problem restoration and emergency situations.
Essential Skills Qualifications
  • Telecom support experience is highly desirable.
  • A scientific degree with 2-8 years of technical support experience in software telecom is required.
  • Strong Unix Linux administration and troubleshooting skills are essential.
  • Expertise in TCP IP networking OSI layers 2-7 and network analysis tools such as Wireshark and tcpdump.
  • Linux System Administration DevOps with deployment and automation emphasis.
  • Experience with SQL RDBMS LDAP Public Private Clouds and Virtualization AWS OpenStack VMWare.
  • Understanding of CI CD Ansible Jenkins and DevOps concepts.
  • Excellent communication and interpersonal skills with a problem-solving mindset.
About the Role

This role offers a unique opportunity to work on cutting-edge technology and contribute to the success of our team.



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