
Engineer - Network Troubleshooter
4 days ago
As a Product Support Engineer, you will be responsible for troubleshooting complex technical issues and collaborating closely with engineering and service delivery teams.
Key Responsibilities- Follow system support guidelines and prioritize faults to meet service level agreements.
- Investigate and reproduce system network issues using advanced troubleshooting techniques.
- Lead root cause analysis reports post-event, identifying areas for improvement.
- Execute system configuration changes within given access rights and approval.
- Handle and clear assigned trouble tickets in a timely manner.
- Provide technical expertise and assist in documentation to improve knowledge sharing.
- Participate in technical discussions to enhance network performance.
- Handle second-level service problem restoration and emergency situations.
- Telecom support experience is highly desirable.
- A scientific degree with 2-8 years of technical support experience in software telecom is required.
- Strong Unix Linux administration and troubleshooting skills are essential.
- Expertise in TCP IP networking OSI layers 2-7 and network analysis tools such as Wireshark and tcpdump.
- Linux System Administration DevOps with deployment and automation emphasis.
- Experience with SQL RDBMS LDAP Public Private Clouds and Virtualization AWS OpenStack VMWare.
- Understanding of CI CD Ansible Jenkins and DevOps concepts.
- Excellent communication and interpersonal skills with a problem-solving mindset.
This role offers a unique opportunity to work on cutting-edge technology and contribute to the success of our team.
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