Associate Care Executive

16 hours ago

Jaipur, Rajasthan, India Quess Enterprise Full time ₹ 1,50,000 - ₹ 3,00,000 per year
Description

Job Responsibilities


•    Place phone calls to associates for Outbound from our computerized directory

•    Perform script (with necessary adjustments) to ensure consistency of onboarding program.

•    Ability to receive calls with basic hospitality and resolve associates query. 

•    Answer potential associates' questions about Joining and onboarding.

•    Track associates on completing joining formalities and get Onboarding completed daily. 

•    Maintain computer, telephone and other equipment.

•    Having eye for an error in identifying and verifying basic documents. 

•    Train other Onboarding Executive when required

•    Communicate any problems, concerns or questions to supervisory staff

•    Refer associates complaints to supervisor for quality control.

•    Communicate respectfully and politely with associates at all times.

•    Flexible to work in straight 9 hours shift between 7 AM to 11PM (7 AM- 4 PM) (930 – 630 PM, (1200 PM-9PM), Rotational weekly Shift.

•    One Weekly Off per Week (Any week day), One weekend off per month.

•    Yearly PL,CL, SL, as per HR policy.  

Job Description Telecaller Regional (Malayalam, Kannada, Tamil, Telagu, Bengali) 

Educational Qualification

•    Under Graduate/Graduation. 

•    Excellent phone manner and articulation.

•    Advanced Excel Knowledge

•    Ability to type minimum 40 WPM (words per minute)

•    Ability to send and respond mails.

•    Basic computer handling skills.

•    Should be able to read, write and communicate well in Regional Language, English and Hindi. 

Job Responsibilities


•    Place phone calls to associates for Outbound from our computerized directory

•    Perform script (with necessary adjustments) to ensure consistency of onboarding program.

•    Ability to receive calls with basic hospitality and resolve associates query. 

•    Answer potential associates' questions about Joining and onboarding.

•    Track associates on completing joining formalities and get 20-30 Onboarding completed daily. 

•    Maintain computer, telephone and other equipment.

•    Having eye for an error in identifying and verifying basic documents. 

•    Train other telemarketers when required

•    Communicate any problems, concerns or questions to supervisory staff

•    Refer associates complaints to supervisor for quality control.

•    Communicate respectfully and politely with associates at all times.
Flexible to work in straight 9 hours shift between 7 AM to 11PM.

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