Customer Support Executive Internship in Karad
1 week ago
We are looking for a dedicated Customer Support Executive to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage.
Selected Intern's Day-to-day Responsibilities Include
- Provide support to Schools/Colleges for our ERP software.
- Handle customer queries via call, WhatsApp, email & ticketing system.
- Troubleshoot issues and coordinate with the technical team for resolutions.
- Maintain daily follow-up logs and close tickets within timelines.
- Guide users on product features and ensure a smooth onboarding.
- Prepare daily activity reports.
About Company: We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.
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