Hospital Front Office Executive
2 weeks ago
Front Office Responsibilities
- Patient and Visitor Interaction: Greet and assist patients and visitors in a courteous and professional manner, serving as the first point of contact.
- Appointment Management: Schedule appointments, manage patient flow, and handle inquiries about services, appointments, and clinic policies.
- Communication: Answer and direct phone calls, take messages, and handle correspondence.
- Administrative Tasks: Assist with filing, photocopying, data entry, and maintaining patient records and files.
- Reception Area: Maintain a clean, organized, and welcoming reception area.
Billing Responsibilities
- Bill Preparation: Prepare accurate patient bills for various services, including OPD, IPD, and diagnostics, by checking treatment records.
- Payment Processing: Process payments from various sources (cash, card, UPI, insurance) and generate receipts.
- Insurance and TPA Coordination: Coordinate with third-party administrators (TPA) and insurance companies for credit billing and claim processing.
- Discharge and Final Billing: Prepare discharge summaries and final bills in coordination with clinical and nursing staff.
- Reconciliation: Perform daily cash and billing reconciliation and update patient accounts.
- Query Resolution: Address and resolve patient billing-related queries promptly and professionally.
Skills and Qualifications
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in billing software and standard office software like Microsoft Office.
- A customer service-oriented mindset with a high level of attention to detail and accuracy.
- Ability to maintain confidentiality.
- Familiarity with different payment methods and insurance processes is essential
Qualification and experience:- Bachelors Digree in Hospital Management (BHM)with minimum 1 yrs experience in Front Office/ Billing/ Reception required
Any queries please feel free to WhatsApp ar
Job Types: Full-time, Permanent
Pay: ₹10, ₹18,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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