Communication Trainer

4 days ago

Gurgaon, Haryana, India TP Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Train a team of associates and impart knowledge that impact soft skills, voice and accent, language or behaviors defined by client.
  • Conduct refresher and update training
  • Ongoing monitoring of associates performance and tracking deviations.
  • Help in achieving continuous improvements by running refreshers that are specifically curated to meet the KPI's
  • Regularly assess training needs to fill gaps in performance.
  • Conduct periodic meetings & huddles with the team to gauge and improve performance.
  • Track and ensure improvement of lower performing associates.
  • To mentor team members, to keep the team highly motivated and focused.
  • Facilitating internal audits on communications and soft skills.
  • Sharing regular update with internal and external stake holders on FG performance.
  • Successfully conduct TNI and TNA on a monthly basis and plug back loopholes in training.
  • Conduct refresher sessions with NH agents to keep them posted about client SLA's
  • Publish dashboard on weekly basis with numbers of monitoring and coaching sessions conducted and RCA.
  • Train new hire batches, in the absence of a trainer on communication, soft skills and cultural aspects

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