CCTV Operator

1 day ago


Ghaziabad, Uttar Pradesh, India G4S Full time

The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India

This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging

Key Responsibilities

CCTV Surveillance Monitoring:

Monitor multiple live camera feeds in real-time from control rooms across various zones

Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies

Incident Management:

Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access

Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols

Assist site teams during live incidents by guiding them using visual monitoring

Access Control Support:

Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems

Cross-check identity and authorization of personnel or vehicles as per client SOPs

Flag tailgating, force entries, or violation of visitor movement policy

Video Archiving & Retrieval:

Ensure timely recording and safe storage of CCTV footage as per the sites retention policy

Retrieve historical footage upon request from the client or internal G4S supervisors

Maintain accurate logbooks of footage access and storage transfers

Equipment Maintenance Support:

Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups

Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs

Report any malfunctioning cameras or broken connections immediately

Reporting & Documentation:

Maintain daily control room logs, shift handover notes, and incident records

Submit daily/weekly security reports including observations, alerts raised, and footage reviewed

Follow confidentiality protocols and restrict sharing of sensitive visual data

Eligibility Criteria

Education: Minimum 12th Pass

Diploma in Electronics, IT, or Computer Applications preferred

Experience:

13 years of experience in CCTV operation/control room roles

Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred

Age: 2145 years

Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location

Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)

Key Skills & Competencies

Alertness and high situational awareness

Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms

Calmness under pressure and strong incident judgment

Team coordination and communication

Ethical conduct, confidentiality, and integrity

Ability to work in 12-hour rotational shifts (day/night)

Work Conditions

812 hour shifts, rotating day/night schedules

Indoor, air-conditioned control room environment

Uniform and ID card will be issued as per client or site requirements

be required to work on holidays/weekends depending on duty roster

Salary & Benefits

Salary in line with Minimum Wages (Skilled category) for the state Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala

ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance

Accommodation and food be provided for remote locations or 24x7 duty sites

Night duty allowance applicable where relevant

Growth Opportunities Within G4S

CCTV Operator Control Room In-Charge Site Security Supervisor Technical Security Supervisor Operations Executive


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