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Technical Support Engineer
2 weeks ago
Key Responsibilities
- Provide technical support for back-office operations and internal teams.
- Investigate and resolve data issues using advanced SQL queries and analysis.
- Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
- Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
- Monitor scheduled jobs, data pipelines, and system performance metrics.
- Collaborate with development and QA teams to resolve defects and validate bug fixes.
- Document processes, incidents, and best practices to improve team efficiency.
- Perform data audits and reconciliations as :
- Experience in a fintech, SaaS, or enterprise software environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3-9 years of experience in a technical support, back-office operations, or data operations role.
- Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).
- Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
- Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
- Knowledge of data integrity, security, and compliance standards.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Should have experience working in 24-7 projects and be flexible to work in rotational shifts (morning, evening and night)
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