Senior Salesforce Business Analyst

4 days ago


Chennai, Tamil Nadu, India Info Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title:
Salesforce Business Analyst

Location:
Hyderabad or Chennai

Mode:
Full-time

Experience:
6 years

Responsibilities:

  • Gather and document business requirements from stakeholders.
  • Translate requirements into functional specifications for
    Salesforce (Service Cloud / Experience Cloud)
    .
  • Work with Salesforce Admins/Developers to ensure requirements are implemented correctly.
  • Perform
    backlog analysis, prioritization, and user story reviews
    .
  • Conduct
    data readiness checks
    ; manage redundancy/duplication issues.
  • Support
    process mapping, workflow optimization, and data modeling
    .
  • Prepare technical/business documentation and knowledge articles.
  • Facilitate
    workshops, meetings, and user journey sessions
    .
  • Provide support during
    testing and deployment phases
    .
  • Follow
    Agile practices
    (sprint planning, retrospectives, iterative delivery).
  • Use
    Jira & Confluence
    for tasks, documentation, and collaboration.
  • Build strong relationships with stakeholders and manage risks proactively.

Qualifications:

  • 6+ years of experience as a
    Business Analyst in Salesforce projects
    .
  • Strong skills in
    requirement gathering, analysis, and documentation
    .
  • Knowledge of
    Salesforce Service Cloud & Experience Cloud
    .
  • Familiarity with
    AI technologies and data management
    .
  • Excellent communication & stakeholder management.
  • Experience in
    Agile/Scrum methodologies
    .
  • Hands-on with
    Jira & Confluence
    .
  • Salesforce Certified Business Analyst (preferred).
  • Bachelor's degree or equivalent.


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