IT Ops Success Manager

4 days ago

Bengaluru Hyderabad Pune, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Summary:

The ITOps Success Manager plays a pivotal role in driving the success of Infosys AI Ops Platform across top-priority client accounts. This role serves as the strategic bridge between client objectives and operational execution to ensure IT Operations initiatives deliver tangible business outcomes. The ideal candidate combines deep technical acumen with stakeholder engagement skills to lead high-impact transformations.

Key Responsibilities:

  • Collaborate with Account Teams to identify high-impact IT Ops use cases that align with client business goals.
  • Ensure use cases are tied to measurable ITSM and business outcomes such as cost reduction, resiliency, and experience improvement.
  • Define realistic, relevant, and outcome-driven IT Ops metrics including baseline, quarterly, and annual targets.
  • Document use cases with sufficient technical and business context to drive implementation with clarity on scope, success criteria, and dependencies.
  • Track progress against lead indicators (e.g., ticket volume reduction, MTTR) and outcome metrics (e.g., NPS, system availability).
  • Maintain an Operations Dashboard to visualize performance across accounts.
  • Prepare and present concise, data-backed success reports to Infosys and client leadership.

Mandatory Skills :

Strong understanding of ITIL processes and service management best practices.

  • Proficiency in AI-driven automation and scripting within ITSM environments.
  • Hands-on experience with AI Ops (Predictive analytics, anomaly detection, self-healing systems), Conversational AI (Chatbots, GenAI Assistants), and Observability Tools (APM, Infra Monitoring)
  • Excellent communication and stakeholder engagement skills.

Good to have Skills:

  • ITOM Platforms: ServiceNow ITOM, BMC Helix
  • Observability: DataDog, Dynatrace, ElasticSearch, Grafana, LogicMonitor, Splunk ITSI
  • Automation: UIPath, Automation Anywhere
  • AI-Driven Ops: BigPanda, GenAI Assistants, Autonomous Agents

  • Customer Success Manager

    5 days ago

    Hyderabad, India Prasoft It Services Full time

    Responsibilities: * Manage customer success through focus, engagement & retention * Ensure timely resolution of issues * Collaborate with sales team on upselling opportunities

  • Sr Manager S&OP

    5 days ago

    Bengaluru, India Target Full time

    PRIMARY FUNCTIONThe position is responsible for leading the execution and delivering results for the Sales and Operations Planning (S&OP): Replenishment function based in India. This includes managing a team of analysts andensuring the successful delivery of weekly routines and key S&OP projects. The role involves overseeinghigh-quality analytics and...

  • Manager Ops Finance

    1 week ago

    Bengaluru, India [24]7.ai Full time

    Role: Manager Ops Finance / PricingWork Mode: HybridWorking Hours: 2 PM to 11 PM ISTBrief About Role:As an Ops Finance / Pricing resource, your responsibilities will include providing financial insights and projections to various stakeholders and preparing pricing for new business opportunities. You will provide reliable data and analysis to be used in...

  • Manager Ops Finance

    22 hours ago

    Bengaluru, India [24]7.ai Full time

    Role: Manager Ops Finance / PricingWork Mode: HybridWorking Hours: 2 PM to 11 PM ISTBrief About Role:As an Ops Finance / Pricing resource, your responsibilities will include providing financial insights and projections to various stakeholders and preparing pricing for new business opportunities. You will provide reliable data and analysis to be used in...

  • OPD Manager/OP Incharge Hospital

    6 hours ago

    Bengaluru, Karnataka, India Apollo Health and Lifestyle (AHLL) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Doctor Directory & OPD ScheduleAppointment management - Physical / Virtuala. Opening / Blocking appointments as per doctor availabilityb. Creating / Updating doctor slots / profiles for appointmentsc. Sharing the appointment schedule of the day to all doctorsd. Coordinating for any missed consultationsEnsuring availability / preparedness of OPD...

  • Sales Ops

    2 weeks ago

    Pune, Maharashtra, India Kan Biosys Full time

    **Designation**: - AVP- Sales Opers - Manager - Supply chain and Sales ops - Manager - Sales Accounts - Assistant Manager - Sales Co-ordination - Business Development Officer

  • Ops Analyst

    2 weeks ago

    Hyderabad, Telangana, India Zensar Technologies Limited Full time

    Job DescriptionSr. Tech Ops Analyst (B29) - Storage Product - (Storage Administration - L2)Managing Enterprise Storage & Backup platforms like:NAS & SAN Storage Pure, NetApp and AWS storage solutions (FSxN/S3/EFS & AWS Backup)Pure Storage/ NetApp/AWS Storage Services FSXnL2 storage NAS, SAN, NetAppPure - Good to have skills AWS Storage Management Skills.

  • People Ops Associate

    1 week ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Manager Ops Finance

    7 days ago

    Bengaluru, India [24]7.ai Full time

    Role: Manager Ops Finance / Pricing Work Mode: Hybrid Working Hours: 2 PM to 11 PM IST Brief About Role: As an Ops Finance / Pricing resource, your responsibilities will include providing financial insights and projections to various stakeholders and preparing pricing for new business opportunities. You will provide reliable data and analysis to be used...

  • Manager Ops Finance

    1 week ago

    Bengaluru, India [24]7.ai Full time

    Role: Manager Ops Finance / PricingWork Mode: HybridWorking Hours: 2 PM to 11 PM ISTBrief About Role:As an Ops Finance / Pricing resource, your responsibilities will include providing financial insights and projections to various stakeholders and preparing pricing for new business opportunities. You will provide reliable data and analysis to be used in...