Offshore Delivery Manager – Tech Ops Group Lead
1 day ago
We're Hiring: Offshore Delivery Manager – Tech Ops Group Lead
Location: Hyderabad | Domain: Reporting & Data Operations
Experience: 10+ years | Leadership in Tech Ops Delivery
We're looking for a
Tech Ops Group Lead
to anchor and scale offshore delivery across reporting, data operations, and field alerting systems. This is a senior leadership role for someone who thrives in structured, SLA-driven environments and brings a strong delivery mindset to complex, multi-stream operations.
What You'll Own
- End-to-end delivery across Power BI reporting, Databricks pipelines, and field alert systems
- Governance of SLA adherence, quality control, and operational efficiency across workstreams
- Stakeholder engagement, escalation management, and delivery assurance
- Team leadership across data engineers, analysts, and ops specialists
- Continuous improvement through automation, documentation, and process standardization
Key Tech Stack & Domains
- Power BI: report refreshes, publishing workflows, workspace governance
- Databricks: job orchestration, data transformation, failure recovery
- Field Alerts: rule-based & ML-driven alerting pipelines integrated with CRM systems
- Bonus: exposure to data mastering/stewardship (HCP/HCO, product, territory data)
What You Bring
- 10+ years of experience with 3–5 years in delivery leadership roles
- Strong command of reporting and data ops in pharma/life sciences domain
- Proven ability to manage multi-skilled teams and offshore delivery governance
- Familiarity with Agile/DevOps practices and CRM-integrated alerting systems (e.g., Veeva, Salesforce)
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