Technical Content Writing Intern

20 hours ago

Bengaluru, Karnataka, India FirstHive | CDP+AI Data Platform Full time ₹ 9,21,600 - ₹ 12,09,600 per year

Key Responsibilities:

  • Create and update product documentation such as help center articles, user guides, FAQs, and release notes.
  • Support product launch content, including feature announcements, new capability overviews, and user-facing update summaries.
  • Collaborate with product managers, designers, engineers, and marketing teams to gather inputs and translate them into clear, concise, user-friendly content.
  • Review, reorganize, and maintain existing help content to improve structure, accuracy, and discoverability.
  • Ensure consistency in style, terminology, and tone across all product and launch documentation.
  • Participate in release cycles to ensure launch content is prepared and aligned with product timelines.
  • Identify documentation gaps and apply technical/UX writing best practices to improve clarity, boost self-service, and reduce support load.
  • Conduct competitive research and keep track of competitor messaging, positioning, and product release communication.

Must-Have Skills & Attributes:

  • Strong written communication skills with the ability to simplify complex technical concepts.
  • A structured thinker with a creative mindset and excellent attention to detail.
  • Interest in product documentation, UX, user centric design, or SaaS workflows.
  • A proactive, collaborative attitude with the ability to manage multiple content needs under guidance.
  • Self-starter with a growth mindset and a willingness to learn fast.

Preferred Experience:

  • Internship or project experience in technical writing, UX writing, product documentation, or B2B product/content marketing.
  • Exposure to the SaaS industry through internships in marketing, customer success, or product teams. Familiarity with information architecture, content management systems, or version control.
  • Experience working with or documenting APIs, dashboards, or end-to-end user workflows is a strong plus.

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