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Showroom Manager

2 weeks ago

Bhubaneshwar, Odisha, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

  1. Bhubaneshwar, Odisha

Key Responsibilities -

  • Plan retail KPIs for achieving AOP
  • Overlook achievement of GSS number and value targets, driving through store team
  • Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.
  • Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty
  • Implementing SOPs for VM/ Marketing at stores.
  • Lead and manage the team effectively to ensure alignment with business objectives and high performance.
  • Ability to handle and resolve conflicts in a constructive manner.
  • Building culture of trust , integrity and respect in stores
  • Develop & provide opportunities to store employees through various step up programs
  • Develop functional capabilities in employees through appropriate training interventions
  • Adaption of driving sales through omni channel
  • TAT to be followed for customer complaints
  • Ensuring availability manpower for planned training programs

Key Performance Indicators -

  • %LFL Growth
  • % Walkin Target
  • % Increase in BER
  • Improve Diamond & Silver share in store
  • % conversion
  • Increase ABV
  • Mystery audit score

Functional Competencies -

  • Showroom Operations Effectiveness
  • Customer Orientation
  • Planning & Organizing

Behavioral Competencies -

  • Nurturing
  • Result Orientation
  • Growth Mindset
  • Communication & Rapport Building